Thank them for choosing your property as their first choice to stay. That way, guests are sure to be greeted appropriately when your receptionist is away from the front desk or otherwise tied up. For instance, I use a 10/4 rule in my hotel. 0000002232 00000 n But it is important because when everyone on staff feels comfortable welcoming guests, we limit the risk of awkward first impressions. It's a way of starting conversation and breaking down barriers established by the unknown, and an opportunity to connect with people that can bring about great results and create a personal bond. Do not forget to thank the guests who stayed at your hotel. Explore your hospitality hub. Manage Settings How would you acknowledge and greet a customer? The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. If employees are happy and satisfied, the guests will be too. At the end of this module, the learners are expected to perform correct Just imagine, you are a guest in a restaurant and you have entered into a fine dining restaurant but no one is approached to you and leading to seat as well. Offer coupons and discounts to local attractions. Weve briefly mentioned some strategies for welcoming guests, but now we'll look more in detail about some of the best ways of greeting guests. This can be done with eye contact, a smile, a nod or saying I will be with you in a moment. Welcome and greet guests. If you, as an hotelier or restaurateur, really want to make a very positive impression on guests mind, you should really handle greeting and seating of a guest very professionally. Use a polite and friendly greeting when a guest walks in or pulls into the drive-through. "Mr. Speaker, to you and through you, it is my distinct pleasure to welcome one of my constituents. and let them know youre busy and that youll try to be with them as quickly as possible. Since this is the initial rapport with your customers, it's crucial that it is done so in a genuine and polite manner. Even if your office has a dedicated receptionist, try developing a simple greeting routine with your entire staff. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/v4-460px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","bigUrl":"\/images\/thumb\/9\/98\/Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg\/aid783129-v4-728px-Greet-Customers-Arriving-in-a-Store-Step-1-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"