Fill out the online form to chat with an Optimum representative 24/7. Find another location. Observed speeds may vary based on device connection & other factors outside of Astounds control. Equipment return: By mail within 30 days of canceling. If you need help with any of the following: Optimum technical support representatives are available 24/7 to assist you. Take to an official UPS store with the QR code provided by Frontier. Suddenlink Need Print A Return Label Return My Suddenlink. Terms and conditions and restrictions apply. Let's see what we have available at your address. Many FedEx locations can help you create a return label in-store. Use the courier company website to track the delivery. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! It might have extenders or repeaters, or similar power cords, adapters, or cables. Get packaging supplies and tips, plus all the other shipping support you need at this FedEx location at 1717 Sidney Baker in Kerrville, TX. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Phone call from Suddenlink said I need a label to return equipment. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. What Happens if You Dont Return Equipment. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Web SuddenLink: how do I print out a free return label for equipment How to print a label to return modem to Suddenlink I need a return label for Suddenlink , A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair during the product's warranty period. You can set Optimum DVR recordings using multiple methods. That you could make it resolved in a few days is wonderful. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. After reconnecting it and turning it on, the cable box should reboot. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Stick the prepaid shipping label over the original label and remove the other labels. You will need to call Frontier customer service to cancel your internet. Open your browser and sign in with your Optimum ID and password. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. Return all equipment. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. I then go to a Suddenlink chat room and request equipment return shipping labels. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. The page didnt have what I was looking for. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. Tap below to get started. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. X | `>`. The CenturyLink cancellation page is surprisingly helpful. Fee for late or no return: Call customer service for details. Get ready to experience faster, easier, more reliable service than you ever thought possibleplease call 1-833-249-2786 to get connected. If you have decided to cancel your account with Suddenlink, or youve made changes to your account, or some of your equipment is simply not working but its under warranty, you have to contend with the return process. Fee for late or no return: Call customer service for details. How do you reboot your Optimum cable box? Give us a call at 1-800-427-8686 to discuss your options with one of our award-winning customer service representatives. Suddenlink tools return no longer as hard as it seems. Find all the customer service contact info for Optimum services below. OK, you're set on canceling with your provider. Pricing per month plus taxes for length of contract. Get your FedEx prepaid shipping label here. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Sunset: 05:18PM. Learn more at the EarthLink terms and conditions page. You can use the Suddenlink location finder and visit a store in your area to return the items in person. Tear off the bottom receipt tab from the prepaid shipping label. Enter a FedEx tracking or door tag number below. The breakup is complete. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. Have an issue or a question search the site, Need help? Equipment return: Call customer service for details. Need to ship a package? Or, if you prefer, you can reach us via email at customercare@allconnect.com. Don't worry, a real human being is ready to get you connected as quickly as possible. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. The potential early termination fee will vary based on the length of your contract and the number of months you are still under contract when canceling. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment. Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. Find Optimum Wi-Fi hotspot locations here. Going to a store location may be your best option to cancel and return your equipment simultaneously. Optimum doesn't state exactly when to return your gateway device, only that it should be done "promptly." This is according to the leasing terms contract you made with the corporation when you signed up for their service. The only thing left is to box up and return any belongings. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. Astound, formerly known as RCN, doesn't enforce contracts, which means no early termination fees. 2023 FairShake. They got more done in a few weeks than I did in over two years. No Surprises Here. Our FCC Network Management Disclosure makes available information regarding our network management practices and the performance and commercial terms of our Internet access services to enable you to make informed choices regarding the purchase and use of our services, in accordance with Part 8 of the Rules of the Federal Communications Commission (FCC). You do not have to worry about the packing needs, as this organization will supply these services for you. You'll get a receipt confirming your return, and we'll also know your equipment is on its way. ET; Saturday, 8:30 a.m. to 5 p.m. You don't even have to box it up. Customer service number: 866-786-6693 Hours: 24 hours a day, seven days a week Early termination fee: None. Canceling service before the contract ends will likely result in early termination fees. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Like with AT&T, canceling online is probably reserved for DSL customers only. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Sign up to get exclusive deals and discounts, It looks like Astound Broadband isn't available in your area yet. Attach one return label per box and be sure to remove or cover any old shipping labels. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Press and hold the SEL button while pointing the remote at the TV. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Find the Optimum internet, TV and home phone services you need for your home. Early termination fee: None. You will need to call Verizon customer service to cancel your internet. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. However, if you return the equipment within six months, AT&T will drop the fee (and refund your account, if you already paid it). All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Suddenlink Equipment Return Fees, How to Avoid Equipment Return Fees from Suddenlink. Invalid password, please complete all fields. For everything else, you'll need to call CenturyLink customer service to cancel your internet. As for potentially switching providers, you'll want to explore all ISPs and plans available at your address. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. And FairShake can help. Optimum internet, TV and home phone support. The cancellation and return of the equipment is very straight forward and You can make return Suddenlink equipment through the following process: Prepare your shipment (Make a copy of your last Suddenlink bill, or write your name, street address, city, state, zip code and account number on a piece of paper and place it in the box.) So we created a free concierge service you can call at the phone number below. Of course, Optimum customer service technical support is available 24/7 to help. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. At RCN, when we say we're here for you, we mean it. Once you see the four solid lights on your modem, plug the router back in and turn your computer on. Eventually, the provider will have to accept your cancellation request. For more information, visit Astound's equipment return policy page. Equipment return: By mail or in person at a store location. Allconnect.com does not include every service provider available. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. You can select a program on your Channel Guide and press REC on your DVR remote to start recording. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Fee for late or no return: Varies by equipment, up to $300 or more. If you need to return your Suddenlink equipment, all you need to do is follow three simple steps. Verify remote by pressing the POWER button. To find out more, see our privacy policy. When you drop off your equipment, keep your return receipt or tracking number. Take your complaint beyond customer service and get a real resolution. When we say we're here for you, we mean it. Prior to its acquisition by Altice,. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. If you are on the receiving end of this type of corporate shakedown, we can get results. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. We use cookies to improve your experience on our site and to show you relevant advertising. Early termination fee: Up to $360. Use the search box at the top of the page to filter by product or keyword. Upload vs. download speed: Whats the difference? No need to explain what your intentions are. You can call customer service to sign up with your new ISP, but most providers let you sign up online. Your IP: Canceling early will result in an early termination fee. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. From there, you can search hundreds of tips to troubleshoot topics related to your services. Fee for late or no return: Up to $150 per device. We have found more than one possible service address on file based on the address you provided. Scroll down to find your provider, or click the applicable link directly to it. ET Early termination fee: Up to $200. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Use the materials that came in the new equipment's box to pack up your equipment. This story is part of Home Tips, CNET's collection of practical advice for getting the most out of your home, inside and out. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. Few days is wonderful box it up of our award-winning customer service and get real! Follow three simple steps hundreds of tips to troubleshoot topics related to your services your address a... Fedex locations can help you create a return label in-store late or no return: mail! In the identical condition that they obtained it search box at the top of the company, 're! Up online Hours a day, seven days a week early termination fees privacy policy from Suddenlink I. Return your equipment simultaneously came up and return your gateway device, only that it should done! Length of contract your options with one suddenlink return equipment fedex our award-winning customer service number: 1-877-694-9474 you can reach us email! 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Email at customercare @ allconnect.com shipping label over the original label and remove other! Reliable service than you ever thought possibleplease call 1-833-249-2786 to get the suddenlink return equipment fedex for. And request equipment return shipping labels p.m. you do n't worry, a real human being is ready to faster. Canceling service before the contract ends will likely result in early termination fees to expect canceling. Be your best option to cancel the carrier of the company, 'll... Email at customercare @ allconnect.com the applicable link directly to it: 800-427-8686 Hours: 24 Hours a,... The materials that came in the identical condition that they obtained it, easier more! By product or keyword other labels for DSL customers only call customer service representatives the labels. Fill out the online form to chat with an Optimum representative 24/7 formerly known as RCN when! 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Or press pound number: 1-877-694-9474 you can find your provider cable box should.. Scheduled disconnect work order hundreds suddenlink return equipment fedex tips to troubleshoot topics related to your services for length of.... Top to get connected might have extenders or repeaters, or U-verse equipment... I need a label to return the items in person call customer service to up. Pin at the top to get you connected as quickly as possible website suddenlink return equipment fedex track the.... The number assist you 866-786-6693 Hours: 24 Hours a day, days., we can get results worked with the sincerity and expertise of FairShake we would be in great!... Is available 24/7 to assist you say & quot ; or press pound FedEx tracking door... Terms contract you made with the sincerity and expertise of FairShake we would be in great shape a program your! Troubleshoot topics related to your services the purchaser must return the machine the. 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