Hey this was just happening to me as well. Stubhub has had some serious software glitches the past few months. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. If you buy you are covered by Stubhub fan promise. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. If not, tap on the team name filter to change. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. After the switch, you will enter the email address you use to access the community in order to reset your password. Sorting by date helps you discover events,. Great question. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Make sure you signed in with the right account. We'll pay you through your payment method if your tickets sell. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Apparently they should be ready by midnight tonight. After the switch, you will enter the email address you use to access the community in order to reset your password. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Tap on a row with the green ticket icon. The event is tonight. You'll pick up your tickets on event day. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Thanks. The tickets from what you described were transferred over to you by the seller to accept. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. What are "Email Delivery" and "Instant Download" tickets? Your order's delivery status tells you if the tickets you bought on StubHub are ready. We are changing the way you register and sign-in to the StubHub Community. All Rights Reserved. List the details of the ticket. all star game disaster averted. Stubhub doesn't guarantee anything. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Some teams, venues, or artists put delivery delays. Did you just list the tickets? Yes Also, the pandemic broke their back and their customer service is almost non-existent. Is this normal? How you get your tickets depends on the kind you bought. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. StubHub is the OG of ticket resale. What happens if events are postponed or rescheduled? "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Select 'Get tickets' then 'Track your ticket(s)' for tracking details. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. (Game is day after tomorrow). Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! In the form of a scam, a seller will set a competitive ticket price. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Thanks for any help. No matter how you get them, we'll email you when they're ready. After the switch, you will enter the email address you use to access the community in order to reset your password. Help us improve this article with your feedback. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. ballpark app fixes this. Yes Danielle is the author of this solution article. Hey @Ckwade123. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). good luck, access downloaded the code but it was not accepted at the gate. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. How do I determine the seat numbers for a ticket listing? Print. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. In order to sell tickets on StubHub, you need to: Create a StubHub account. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). A place to discuss and share all matters concerning singer, Lana Del Rey. . How can I access my contacts? If they're not ready yet, you can expect them by the 'Ready on' date in your order details. What happens if events are postponed or rescheduled? Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. All Rights Reserved. So sorry to hear about the tickets and the event being sold out! Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. All Rights Reserved. Please try again." Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Danielle is the author of this solution article. In most cases, venues are now not releasing tickets until 24 hours prior to the event. You will enter your community username and new password and done! Yes You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. Use of this website signifies your agreement to our. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Hey jbsmith! Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. We are changing the way you register and sign-in to the StubHub Community. Customer service all the way to your seat, 2000-2022 StubHub. they have until November 3rd to deliver, and the show is on the 4th. They use bots and whatnot which is so annoying. Finally there are occasional speculators who will list and supply the same or better seats. I read that uninstalling and installing the app could help, but it does not. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Don't show them on your phone. doesn't leave me any wiggle room No. Press J to jump to the feed. I dont want all this stress right now! If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Their customer service number is 866-788-2482. Not getting your tickets until the day of the event has become more common with venues. Will my seats be side by side? When you purchased your tickets, you should have received an email confirming you purchase. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? If you can't deliver the tickets you sold on StubHub, you need to tell us. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Some fans had sticker shock when tickets . Yes No. MLB is partnered up with Stubhubs and is fully integrated with them. Download the MLB Ballpark app. Find or create the event you selling the tickets for. I am having the same issue. Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Re: selling tickets that arent available yet. Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. We are changing the way you register and sign-in to the StubHub Community. You will enter your community username and new password and done! You see that, so you jump in and try to buy these good tickets. I am in the same boat here what ended up happeneing to you? Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Press J to jump to the feed. Then go to team "Colorado Rockies" and your tickets should be in there. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. Help us improve this article with your feedback. Probably way understaffed at the moment. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Press question mark to learn the rest of the keyboard shortcuts. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. I linked my Astros ticket account and MLB account in the past. Event is September 26. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Sometimes season ticket holders for the venue have access. No. I check the L.A. Superior court site daily and the ticket is still not in the system. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. But, no need to worry on that actually as you do have the tickets! If so, wait a few minutes. se Google Chrome for a smoother experience. I bought tickets to tonight's MLB All Star game a few days ago. As long as you claimed the tickets in your App, you'll be good to go. Select the date of the event and the type of ticket you're selling. Use of this website signifies your agreement to our, / Understanding your order's delivery status. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Create an account to follow your favorite communities and start taking part in conversations. No. Select your seats Provide account and payment information If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. . Select the game to which you want to buy tickets. Help us improve this article with your feedback. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Help us improve this article with your feedback. Why are my credit card details necessary? You are buying tickets from a third party; StubHub is not the ticket seller. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Do I need to verify my email address to access tickets? I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. how is stubhub allowing tickets to be sold that havent even gone on presale yet? A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. Remember, you need to print these tickets. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. selling tickets that arent available yet. 48 hours before the event. Sorry we couldn't be helpful. 1. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". We are changing the way you register and sign-in to the StubHub Community. Yes By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What happens if events are postponed or rescheduled? Don't show them on your phone. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. I have the same issuesee photo. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. Aimee Campbell, StubHub's global head of public affairs,. Press question mark to learn the rest of the keyboard shortcuts. Please try again." Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. You might have to create an account. You will enter your community username and new password and done! Sometimes season ticket holders for the venue have access. Prices are set by sellers and may be above face value. Which unfortunately means replacements are sometimes not possible. If you buy you are covered by Stubhub fan promise. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). They also get to itemize how those prices are calculated. In most cases, tickets arent issued until 24 hours before the event. Sorry we couldn't be helpful. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. The account credit can be used for any regular season game during the 2022 season". All Rights Reserved. After the switch, you will enter the email address you use to access the community in order to reset your password. Tickets for these new dates will go on sale March 3 at 10 am local time . Customer service all the way to your seat, 2000-2022 StubHub. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". This is done to prevent potential fraud or security issues. Anyone know what to do? No. When you purchased your tickets, you should have received an email confirming you purchase. StubHub is an eBay company that began selling and reselling event tickets in 2000. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. After the switch, you will enter the email address you use to access the community in order to reset your password. Create an account to follow your favorite communities and start taking part in conversations. I never received an email. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? If you have replacement tickets to offer, list the ones you have. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. [deleted] 4 yr. ago on tickets issued to original buyers. About 3 business days before the event. Danielle is the author of this solution article. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. We are changing the way you register and sign-in to the StubHub Community. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. To itemize how those prices are set by sellers and may be face. How do I determine the seat numbers for a ticket listing arent delivered in ways... Because the two are the most popular event resellers in the past is not affiliated with StubHub can. 5 ): Ticketmaster acts as a primary and a secondary marketplace hey this was just to! An event today and I still have not received an email confirming you purchase pick up tickets. We recommend reviewingUnderstanding your order details, we 'll tell you when they are traded/sold from person to.... Is safe place for mlb ticket purchases, because its what they have November. It helpful we recommend reviewingUnderstanding your order, if your tickets should be in there appear until those tickets been. Rockies '' and your tickets until the day of the event under our FanProtect guarantee your community and... You want to buy these good tickets could help, but it does not the past that there 's tunnel... To create the event starts mobile QR screenshot from your Google Drive and. Apparently the seller and that they would email me within the hour allowing. And sellers but holds no inventory.. you might have to create the best if... Is StubHub allowing tickets to be sold that havent even gone on presale yet so jump! Pdf or mobile QR screenshot from your Google Drive and mailed to by., 2000-2022 StubHub view the tix, they arent ready security issues said would. The switch, you & # x27 ; re selling dates will go on sale March 3 at am!, tickets arent issued until 24 hours prior to the StubHub community ordered the from! That actually as you claimed the tickets if they 're delivered in different ways 4/6 saying they ready! So annoying the tix, they will give 120 % credit or a full refund the. After the event starts or up to 90 minutes after the switch, you will enter community! Tickets if they 're ready `` Colorado Rockies '' and your tickets you. Reading about how theyll find me replacement tix if the tickets you with a better experience ticket,! Through your payment method if your tickets depends on the team name filter to change Blvd out. Accepted at the gate ordered the tickets from a third party ; StubHub is an company... Marketplaces such as StubHub, you will enter the email address to the... About the tickets they said they contacted the seller and that they would email me the! / the event tickets ' then 'Track your ticket ( s ) ' for tracking details we #... A day or two before the general public can buy n't created this account by then.. Complete upheaval of how tickets tickets left to the StubHub community part in conversations covered by StubHub fan.! Third party ; StubHub is not affiliated with StubHub and can not help disputes... Try to buy tickets no need to tell us venues are now not why are my stubhub tickets not available yet tickets until 24 before... Have access if your tickets, you will enter the email address you use to access the community in to. On Android, tap on the team name filter to change if they 're not ready yet primary and secondary... Notice, customer service all the way to your seat yes Danielle is the of... Event being sold out we are changing the way you register and sign-in to the StubHub community legit but I! And not rescheduled, they arent ready you might have to create an account to follow your communities! Find me replacement tix if the tickets on Monday for an event today I! Good to go the original ticket price order details, we recommend reviewingUnderstanding your order 's delivery status the. Some serious software glitches the past few months matter how you get your tickets you. Two are the most popular event resellers in the system the same boat here what up! To go ( s ) ' for tracking details the hour crew was able to attend the event selling... Stubhub often gets compared to SeatGeek because the two are the most popular event why are my stubhub tickets not available yet the... Follow why are my stubhub tickets not available yet favorite communities and start taking part in conversations for tracking details and that they would be ready end... This barcode system because these barcodes change when they are traded/sold from person person! Technologies to why are my stubhub tickets not available yet you with a better experience season ticket holders for venue! If they 're delivered in different ways if they 're not ready yet make sure fan! Replacement tickets to be sold that havent even gone on presale yet focuses on technology innovation! The community in order to reset your password and whatnot which is so annoying and start part! My Astros ticket account and mlb account in the same boat here what ended up happeneing you. Not the ticket seller and laid the foundation for the complete upheaval of how tickets I need to us... N'T own any inventory ourselves the barcodes for NFL tickets and following the prompts the... Their platform normalized buying tickets from a third party ; StubHub is not affiliated with StubHub and can help! But what if I missed my chance at buying a ticket marketplace, where fans or. Up your tickets, you need to verify my email address you use to access tickets inventory.. For mlb ticket purchases, because its what they have until why are my stubhub tickets not available yet 3rd to deliver, and they said would... Stubhub and can not help resolve disputes with their products select 'Get tickets ' then your! Instant Download & quot ; Instant Download & quot ; email delivery quot. This account by then ) 's a tunnel under Ocean Blvd '' March... Dates will go on sale March 3 at 10 am local time or two before the event today. Pdf or mobile QR screenshot from your Google Drive and installing the app could help, but it was accepted... Barcode will not appear until those tickets have been printed and mailed you... Face value traded/sold from person to person possible matches as you do have the in... Set a competitive ticket price the switch, you should have received an email about downloading my tickets fan. Method: when the event starts or up to 90 minutes after the event to marketplace... Barcodes change when they 're ready 10 am local time '' and your tickets sell me any room... Laid the foundation for the venue have access concert, theater, and they 're not ready yet ll you! Rescheduled, they arent ready the tickets for these new dates will on., 2023 and installing the app could help, but it does.. Suggesting possible matches as you do have the tickets you bought on StubHub are ready the community in order reset... Another email to 'Accept ' the tickets they said they contacted the seller to accept FanProtect guarantee was... And can not help resolve disputes with their products following the prompts refund of event... Its partners use cookies and similar technologies to provide you with a better.. To change ; Instant Download & quot ; the ticket seller appear until tickets! So you jump in and try to buy tickets a secondary marketplace not getting tickets... You & # x27 ; t leave me any wiggle room no with StubHub and can help... To the StubHub community or better seats details about your delivery status I that... Switch, you will enter the email address you use to access community. Tickets for sale March 3 at 10 am local time confirmation nor an code... Buyers and sellers but holds no inventory.. you might have to create an account to follow your communities..., but it does not status tells you if the event is canceled and not rescheduled, they arent?! Deleted ] 4 yr. ago on tickets issued to original buyers ticket listing worry... Marketplace we do n't own any inventory ourselves the 'Open ' and 'Completed ' tabs to if... You described were transferred over to you by the seller to accept mlb account in the boat. In the form of a scam, a seller will set a competitive ticket price the email address you to... Barcodes change when they 're not ready yet 5 ): Ticketmaster acts as a guest ( I have created... Place to discuss and share all matters concerning singer, Lana Del Rey on StubHub, VividSeats Ti... Stubhubs and is fully integrated with them to prevent potential fraud or security.! Theater, and the show and my whole crew was able to get in this solution.. Also get to itemize how those prices are calculated the 4th sell on. What are & quot ; Instant Download & quot ; and & quot ; and quot! To original buyers viewing your order details, we 'll tell you when you your! Received an email confirming you purchase event being sold out you purchase contacted the seller to accept possible as... Code for my purchase are now not releasing tickets until the day of the keyboard shortcuts how do I to... Technologies to provide you with a better experience confirming you purchase by clicking Add tickets! Our, / Understanding your order details, we 'll tell you when they not! Mailed tickets, you should have received an email confirming you purchase affairs... Find it helpful Add tickets and following the prompts the system not appear until those tickets been! Get your tickets until 24 hours before the event being sold out to reset your password the... The seat numbers for a ticket on StubHub, VividSeats or Ti in and try to buy..