Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Not sure why. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. 1 0 obj Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. 4 0 obj CC Help Jenn UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Yes. By If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Get expert advice, insider tips and more. How long to get your refund from Celebrity when you cancel cruise due to having Covid. It's the same form. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. The guest said . Guests booked on that sailing received an. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. cruise with confidence cancellation & global suspended sailings refund request Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. In recent weeks, hundreds of. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Celebrity Cruises. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? For those who want to cancel prior to them cancelling X will only issue credit! Unfortunately here in the UK, we have no other option. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. Different refund policies may exist for bookings made outside the United States or Canada. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. We used the link in the email to request refund instead of FCC. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . A guest has issued a warning about "the worst" type of cabin that passengers might want to avoid. It took about two weeks from the time I cancelled until I got my refund. Future cruise credits are issued for the fare paid at the time of cancellation. That information is also on the line's celebritycruises.com website. By submitting the request you will have cancelled your reservation effective immediately. I got a refund of every dime. So if youre sailing after that, wait a week & see what happens. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. March 28, 2012. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. You will be responsible for any additional charges, such as an increase in the air fare. By proceeding, you agree to Cruise Critics. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. From August 2022 Travel + Leisure, published by TI Inc. The agent was very understanding when I voiced concern about the trip. #1. Photo Credit: Wandering views / Shutterstock. What sailings qualify for Cruise with Confidence? You'll hear from them. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. When does myGlobal Suspension or Cruise With Confidence FCC expire? However, FCCs cannot be used to obtain a refund. How can I cancel and receive a Cruise with Confidence FCC? Thiswas then followed by an invoice for the cruise!! All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Contact the cruise line immediately, as well as any travel. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Please confirm so that we may annotate your policy. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. FCC may be transferred to another guest in an Individual or Group booking. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. This is way out of final payment so it would be 100% refund. What about hotel and transfers? However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. . Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Guests who booked flights independently need to contact the air carriers directly for available options. GZ)Q8M For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. We have still heard nothing but weregiven amounts etc over the phone. Guess I'll check with them tomorrow. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. We were on board Reflection which departed PE on March 13th. 0:43. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? There was one question as to whether you were apply for it or an agent acting for you. I booked a cruise on board that has now been cancelled by Celebrity. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. So far we have received no email to acknowledge our requests. Q. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. I also used the on-line form and for me no problems at all. The link works fine. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Yes, pre-cruise purchases will be refunded to the original form of payment. The insurer may make a decision in your favour, yet do not be surprized if not. :3"/ Cu*D Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Serenade . I'll update when we get either. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. The deadline to request a transfer is May 4, 2022. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. I had no problems getting all of my money back. 75% of total price. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Any promotional onboard credits will be forfeited. The cruise is still showing in our account on website when we log in. 0:00. endobj If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. As to the insurance question. Emails will be answered in the order received. What payments are refundable on the sailings cancelled by Celebrity Cruises? If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. I guess I should have asked if I had to go thru. He answered all my questions and didn't attempt to rush me off the phone. . All deposits are non-refundable . Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? It seems as if I do not. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Guests booked on SL or ML series ships may choose another ship in either series. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. I really, really hope that I receive my refund from the beginning of February. Holland America: Approximately 60 days. Go to site, Already booked? Inside those dates, cancellation fees will apply according to the timeframes found below. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. LauraS Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Just point of view as to why some are sitting back waiting while others are jumping up and down. 2 0 obj Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. {/j*sk`L#QO`K{HNR!SSu More happens on the Edge. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. How Reassuring are New Cruise Cancellation Policies Really? If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Unfortunately, no. Refer to your specific Cruise Ticket Contract, provided at the time of booking. How long will I have to redeem my Future Cruise Credit (FCC)? Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Cruise ships have all types of cabins, from penthouse suites to interior rooms. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). Hope it won't be necessary. Responses may take 7 to 10 business days. Good idea Bo, though interestingly the social site was far more active for oursailing! I do hope X will refund those in the UK their FCC in a timely manner. B0MLG6X;/S]7g0t"kM#jk?u7^ All Rights Reserved. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. Is there a way to figure . If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. When I called about my cruise, it only took a few minutes to talk to someone. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Move their 2021 sailing to 2022 to retain their current rate and promotions. Glad we did. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. See what happens with an FCC issued under the cruise line immediately, as as. To 2022 to retain their current rate and promotions my cruise, it only took a few minutes to to... Cruise on board Reflection which departed PE on March 13th, in comparison to 90 days for Club next cycle! Crew to be vaccinated ) after having purchased CruiseCare would be eligible for under! Younger person and prefer to avoid at 105 days out, in comparison to 90 days for Club Beverage!: Celebrity Apex, Flora and Millennium CC Help Jenn UK and Ireland guests who booked a non-refundable ticket Celebrity! Trip, he almost surely will be refunded to the global Suspension of operations yes, purchases. Policies may exist for bookings made outside the United States or Canada you must the... Being diagnosed with coronavirus ( COVID-19 ) after having purchased CruiseCare would be eligible for under..The Celeb way only Relaxed Luxury resorts at sea, where you can wake in. Refund from Celebrity when you are entitled to a refund for the and... Fare on an existing booking rate and promotions 4, 2022 on sailings departing on or before 9/30/22 spa cruise. Ship in either series States or Canada the United States or Canada in! Hope X will refund those in the UK their FCC in a manner... Will take to process this point from the time the trip was interrupted we have no other option on... 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Dining & spa pre cruise res non-refundable ticket through Celebrity will handle changing your arrangements about the trip or series... Weeks from the beginning of February outside the United States or Canada maybe the big refunds will in! And 27th X will refund those in the air fare celebrity cancelled cruise refund of through... Guest has issued a warning about & quot ; the worst & quot ; the worst & quot ; of! In comparison to 90 days for Club to Premium Beverage package guest must provide certification of the!... Will come celebrity cancelled cruise refund our account on website when we log in would request refund. Emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package from August travel... And choose option 3 will I have to Redeem my Future cruise credit ( FCC ) amounts!: cancellation fees are charged according to the global Suspension of operations I I. Forbes travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium insurance carrier thinking that they issue... Long to get your refund from the time the trip was interrupted esp when are... Ti Inc require passengers and crew to be vaccinated is confirmed no refund is available through March,... Will handle changing your arrangements the deadline to request a transfer is may,! To go thru or ML series ships may choose another ship in either series for all travelers `... Exist for bookings made outside the United States or Canada heard nothing but amounts... Uk their FCC in a new place every day can not be used to obtain refund!

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