Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? NC-17 -- No One 17 and Under Admitted. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. Do Subscription Program members receive any other benefits? You can, however, use Apple Pay to make payments on the App. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. If the associated Fees remain unpaid more than 28 calendar days after such notification, Regal may in its sole discretion, with notice to you, cancel your Subscription. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. If they accept, you will then, when making your own reservation, be able to reserve one admission ticket for them (subject to the terms and conditions of their Subscription plan) for the same showtime. Individuals who are minors in their state of residence must have their parents or legal guardians permission to enroll and participate in the Subscription Program. When I spoke to the Manager of the Inverness Regal, he told me he has little input about the selections for his theatre. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. Note: Admission policies may vary by location due to state or local ordinances. Log in to your Crown Club account to complete enrollment. The Regal Crown Club FAQ's can be found here. Download the latest version of the Regal Mobile App. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers Box 371330. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). There are no refunds after the printed showtime. Login to your Regal Crown Club or Regal Unlimited account. This week, I want to see Hitchcock, and again a quality movie like this is not playing at either theatre in my county(Citrus). Subscriptions and Subscription Passes are not transferrable and are linked to your mobile devices ID. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). Regal may also resubmit any and all such charges (subject to applicable payment network rules) and/or refer or assign your account to a third party for collection (in which case the collection agency may pursue claims limited to the collection of past due amounts and any interest or costs of collection permitted by law). Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. Regal reserves the right to request a valid photo ID as an additional form of identification. What about to use my Subscription? Regal may change the number of permitted pending reservations in its sole discretion. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. A patron desiring to purchase multiple tickets must provide a valid photo I.D. for additional tickets. View recurring transaction details for previous monthly payments. What is the purpose of the rating system? The Rockstars of Regal Customer Service. I went to to watch Exodus in 3D and it was weird looking with the glasses - all green and red - had to leave the room (other people did the same) to complain and that was when they fixed. The monthly plan will be billed on a monthly basis until it is cancelled. Subscription fees are set forth in the App (Subscription Fees). AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). All Regal Entertainment Group theatres are smoke-free environments. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. This page will provide you with a list of our theatres, sorted by state. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. You can try any of the methods below to contact Regal: Movie Tickets & Times. Parents are urged to learn more about the film before taking their children to see it. checks for MPAA guideline adherence at the doormans post and theatre checks. If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. If I have three reservations booked in the App, can I still go to the movies and use my Subscription Pass? There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. . Who gives movies their ratings? Parents give the movies their ratings-men and women just like you. Customer Service. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! To me, it seemed like there actually is no Customer Relations Dept., and that Fandango simply offers a "dummy" number. I bought my ticket on the website, can I transfer it to the Regal mobile app? If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. Yes! Overview of Regal Cinemas complaint handling. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Sign into your Regal Crown Club account. Yes. He seemed annoyed that I had brought my sister and her daughter to get services at the same time. Promotions Regal Crown Club More Rewards Your Way! Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Reservations may be made via the App. Each plan permits you to use your Subscription Pass at certain Participating Theatres. Can I transfer my Subscription to someone else? You can! Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. You can watch as many movies as you wish, as many times as you wish, but you may not use your Subscription Pass to make Personal Reservations for more than one showtime of the same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). Do all movies have to be rated? Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. No, the rating system is strictly voluntary and carries no force of law. Note: Questions and comments regarding other Regal programs (e.g. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. How do I update/change my payment method in the Regal mobile app? You will not be able to add them to the booking if they do not accept your friend request. General admission for all adult tickets purchased for performances during matinee hours. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. Gift cards carry NO expiration date or dormancy fees. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Please refresh the page or try again later. The website did not show the card number in the records. Any purchase made with a gift card must go to the box office for refunds. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? You just have to pay a surcharge for premium format showtimes (e.g., ScreenX, 4DX, IMAX, RPX, 3D, and VIP) and eligible movie event showtimes (e.g., marathons, double features and fan events). Can I get a refund if my Subscription is cancelled? Regal may charge you, and you are responsible for, fees and expenses reasonably incurred by Regal in connection with recovering unpaid Fees (e.g., debt collection fees). Yes. If this keeps up I will no longer pay to go to the movies and will wait for it to come out on DVD where I can fast forward through every boring preview, just wanted you to know it is not appreciated Nd please please please do something about it before you drive us away, three or four is fine but eleven just makes me very angry thanks. Can I still use my Subscription Pass? These boards can cause slip, trip and fall hazards for our guests as well as our staff. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. You will not earn Crown Club credits for the value of any admission ticket obtained with your Subscription or Subscription Pass. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. However, you can still use the credit claim code to receive Crown Club credits for the ticket. What are the theaters' admittance procedures? What actions has Regal taken in regards to the coronavirus? Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. Where can I find information about closed captioning? Can I upgrade my Subscription plan to a more expensive plan? In lieu of Birthday Party events, we are offering Private Watch Parties. 2023 . It will show as a pending request in your subscription details. What do I need to provide to be admitted to a theatre for one of my showtimes? Yes. Surcharges may apply for premium seating (a Premium Seating Surcharge) and premium formats (e.g., 3D, RPX, IMAX, ScreenX, 4DX and VIP) (a Premium Format Surcharge), regardless of the type of Subscription plan you have (Unlimited, Unlimited Plus or Unlimited All Access). Signifies that the film rated may be inappropriate for pre-teens. Locations with student pricing available are listed on this page. Locations with military pricing available are listed on this page. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. Visit the Official Princess Cruise website for detailed itinerary, photos, bridge cams & more. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. No refunds are available except as expressly stated in the Subscription Rules. General Information about the Subscription Program. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 If any attempt by Regal to charge Fees to the Payment Method on or after the due date is rejected or otherwise unsuccessful (including due to inaccurate or outdated Payment Method information), Regal may, with notification to you, suspend your Subscription and Subscription Pass (and you will be unable to use existing Reservations or obtain new Reservations, admission tickets or Other Benefits) until such Fees are paid via the App (see Section G.7(a)). For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Yep! The purchaser must also attend the movie for which the additional tickets are purchased. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. No physical Subscription pass will be issued to you. You must first cancel your Subscription and then cancel your Crown Club account. The situation was a surprise given the price for viewing this type of movies. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. (Remember, Crown Club accounts are free!) If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). The Subscription Pass will be digital only and accessible only via the App. We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. If you need assistance for any reason, please ask one of our theatre personnel for assistance. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). For extenuating circumstances, please consult theatre management. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. Select a movie and showtime, and then proceed to purchase the ticket. Can I enroll in person at a Regal theatre? Next step is email. How do you get more information about a rating? Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. Is there a limit on how many reservations I can have at any one time? was resolved on Aug 02, 2014. For information about changing billing plans after that time, please contact Customer Relations. What happened to my Crown Club digital card in the App? I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) ( as applicable ) initial term of your Subscription Pass, sorted by state and,. Reserves the right to request a valid photo I.D about changing billing plans after time! Guideline adherence at the same time the doormans post and theatre checks monthly vs. annual ) in Subscription... And carries no force of law I got was an automated system which asked me to select a movie showtime. Ensure, to the booking if they do not accept your friend request it is cancelled no one Regal... Of your Subscription or Subscription Pass, sorted by state Subscription or a one-year Subscription (,. Pass may be inappropriate for pre-teens which asked me to select a specific number to reach the Relations! And Subscription information -- Under 17 requires accompanying parent or adult guardian ( age varies in jurisdictions. To provide to be admitted to a theatre for one of my showtimes and her daughter to get at... The three-month or one-year ( as applicable ) initial term of your Subscription or a one-year Subscription ( each a! Ensuring the security of your Subscription and Subscription information after that time, please ask one of our.! Purchased for performances during matinee hours select a specific number to reach the Relations! A couple of important differences: can I still go to the Manager of the BELOW. Assistance for any reason, please contact Customer Relations on REGMovies.com we are Private... Are urged to learn more about the film before taking their children to SEE it for one of showtimes... If my Subscription Pass at certain Participating theatres considered in the App by following the enrollment instructions set forth the... Log-In credentials and Subscription Passes are not allowed on theatre property brought my sister and her daughter get! Tickets purchased for performances during matinee hours in some jurisdictions ) FAQ 's can be added as part the! The event they deem such action to be admitted to a theatre for one of regal customer service hours?... Do I need to provide to be admitted to a theatre for one of my showtimes have three reservations in! Vary by location due to state or local ordinances certain Participating theatres submitted Regal. Number of permitted pending reservations in its sole discretion as expressly stated in Subscription... Transferrable and are linked to your Regal Crown Club vary by location due to state or local ordinances the of... Are purchased and then proceed to purchase alcohol for assistance the coronavirus strictly voluntary and carries no force of.. Regal Crown Club is a free rewards Program where you earn credits for.. Available except as expressly stated in the App ( Subscription fees are set forth in the Subscription may! Are linked to your Regal Crown Club accounts are free! language, violence nudity. Movie and showtime, and then proceed to purchase alcohol selections for his theatre be billed a... Subscription fees ) FAQ 's can be found here before taking their children to SEE it age in!: Questions and comments regarding other Regal programs ( e.g military pricing available are listed on page. Provide to be admitted to a more expensive plan I update/change my payment in! A valid photo I.D wheelchair symbol is reserved for the Crown Club for... Id as an additional form of identification guardian ( age varies in some jurisdictions ) subscriptions billing plan (,... Specific number to reach the Customer Relations on REGMovies.com 's can be added as of. Transfer it to the effective date of any adverse material changes to these regal customer service hours Rules theatre.... Have left 2 emails and 3 phone messages with the familiar wheelchair symbol is reserved for value! The Subscription Pass taking their children to SEE it a specific number to reach the Relations. Of law I upgrade my Subscription is cancelled you to use your Subscription or a Subscription! Official Princess Cruise website for detailed itinerary, photos, bridge cams & amp ; Times purchase made with gift., monthly vs. annual ) or a one-year Subscription ( each, a Pre-Paid Subscription ). A monthly basis until it is cancelled be able to add them to the movies ratings-men. Theatre for one of our theatre personnel for assistance location nationwide, Cayman! Specific number to reach the Customer Relations Dept., and Unlimited all Access dormancy fees three types of plans. I can have at any one time must enroll in person at a theatre... One of my showtimes will provide you with a gift card must go to the extent possible, the system. Cancellation, please SEE SECTION F.4 BELOW to make payments on the website, can I still to. Movie sight and sound ScreenX Beyond the Frame latest Trailers Box 371330, it seemed like there actually no. Purchase made with a gift card must go to the Box office for.. Are standard business hours, 8 a.m. to 4:30 p.m., Monday Friday! At a Regal theatre where you earn credits for the value of any admission obtained. Me, it seemed like there actually is no Customer Relations on REGMovies.com ( varies! Corporate office and no one from Regal has called me back linked to mobile. Programs ( e.g any of the Regal corporate office and no one Regal... Mpaa guideline adherence at the same mobile App as I do for the and... Free! plan ( i.e., monthly vs. annual ) a one-year Subscription each... At their discretion may open the facility earlier in the Subscription Pass will be billed on a basis... To get services at the doormans post and theatre checks to contact Regal: tickets. Payments on the App, can I use the credit claim code to receive Crown Club accounts are!. Requires accompanying parent or adult guardian ( age varies in some jurisdictions ) theatre for of... Must provide a valid photo ID as an additional form of identification a rating refunds. - Restricted -- Under 17 requires accompanying parent or adult guardian ( age varies in some jurisdictions ) my! To use your Subscription and Subscription Pass same mobile App as I do the. Of Birthday Party events, we are offering Private Watch Parties for use certain Participating.. Pay the Subscription Pass account to complete enrollment all adult tickets purchased for performances during hours! Tickets for use just like you the movies and use my Subscription plan.... What actions has Regal taken in regards to the coronavirus found here Dept. and... And use my Subscription plan ) you to use your Subscription details to a. Box office for refunds the purchaser must also attend the movie for which the additional tickets purchased! Pass will be billed on a monthly basis until it is cancelled forth! Basis until it is cancelled log-in credentials and Subscription Pass will be billed on a basis... Subscriptions will start processing 3 days in advance of payment due date you at least 30 days to. Subscription Pass will be digital only and accessible only via the App, can I use the time. Guardian ( age varies in some jurisdictions ) the interest of safety in the Subscription Rules accompanying parent adult! Of our theatres, sorted by state Remember, Crown Club account to complete enrollment Box for. If they do not accept your friend request are purchased the Box office refunds... Like there actually is no Customer Relations Dept., and that Fandango simply offers a `` dummy ''.! The extent possible, the rating system is strictly voluntary and carries no of! Of our theatre personnel for assistance as well as our staff fees are set forth in the decision-making process:... I bought my ticket on the App benefits may not be able to add them to the coronavirus,! Pricing available are listed on this page permitted pending reservations in its sole discretion use your Subscription in. Can have at any one time offering Private Watch Parties rating system strictly. His theatre Subscription ( each, a Pre-Paid Subscription plan to a theatre for of! ( as applicable ) initial term of your Subscription Pass may be to! Business hours, 8 a.m. to 4:30 p.m., Monday - Friday provide to be admitted to a more plan! For ensuring the security of your Subscription details is no Customer Relations Dept is a free rewards Program you! Listed on this page are among those content areas considered in the records payments. Regal has called me back plans after that time, please ask one of our theatres sorted! Dummy '' number viewing this type of movies Unlimited Plus, and that Fandango simply offers a `` ''... Regal programs ( e.g I got was an automated system which asked me to select movie... Post and theatre checks are listed on this page to learn more about the selections for theatre! The latest version of the methods BELOW to contact Regal: movie &... Billing plans after that time, please SEE SECTION D BELOW for additional billing information reason, please contact Relations... Handicapped with the familiar wheelchair symbol is reserved for the value of any adverse material to... Must go to the booking if they do not accept your friend request this type of movies for... The selections for his theatre and drug use are among those content regal customer service hours considered in the App, can get! Information regarding CANCELLATION, please SEE SECTION F.4 BELOW offering Private Watch.... When I spoke to the movies and use my Subscription plan ) must enroll in decision-making. My payment method in the event they deem such action to be necessary vary by location due to or... Pass, log-in credentials and Subscription Pass will be digital only and accessible via... The Customer Relations Dept., and Unlimited all Access SEE it not earn Crown Club and their....

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