Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. I have always had a pleasant experience at Ross so I keep going back. Once again once you open the fragrance or perfume it is considered altered. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". I assume if a credit card was used maybe it would take longer? I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. Keep in mind.l, by store policy the limit is $50 without a receipt. Immediately after, visited 3rd Ross store and found the remaining towels to complete the 4 sets. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Obviously it doesn't have price tag but some other tag. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. I was told that I wasn't getting any no ey back since it took me a month to notice it. 2. And either way I am always good with a store credit because I shop there so frequently. Not with jewelry item but clothing items. Ask for the discount for purchase and a lot of companies will still make that sale. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. She asked for my ID, she looked nervous and kept saying it was because it was less then 24 hours later. Ross also offers an extended return period to their customers during the Christmas holidays. i really did not have time to argue about the whole transaction. or in the evenings, otherwise, no problem. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. I'd prefer to pay more, shop major dept. You will get your refund in the same form as the payment method. On Tuesday I purchased apps 160.00 in merchandise. They advised that they could not make the adjustment. I bought a pair of sandals and did not try them on u til I got home. I will never shop Ross or a dd discount again . Ended up returning 1 of the items yesterday on 4/19 at around 5pm. On Tuesday I purchased apps 160.00 in merchandise. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. They are not wanting to see a boycott on their stores. It's like "Thanks for your money, now f*ck off!" So I brought 3 shirts paid in cash a only a week later I found out it doesn't fit I have the tags and everything on it just lost the receipt I wanna return it Is it possible I could get my money back? I am sitting here reading some of the most ridiculous complaints from people. I would rather pay more for a better quality item that would be returnable. For example. It says nothing seven days. NO Businness Ever should be taking back used items! It's a fairly common practice among large retailers nowadays. Condo? Swimwear and lingerie should be returned with the original ticket attached. I was within the 30 day return date, had the original receipt, all the tags were attached. The tags are still on and everything. 2005a and 2005b), one of which, entitled 'The Irish on Probation in England . I work at ross and it is crazy what people try and get away with. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. I'm glad I didn't go into the room to look at his face. Sign in. I have the receipt!! Your email address will not be published. I will never shop in this store again. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! Size: XL Ross dress for less. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. I bought a pair of shoes for my son. I am never shopping there again; so why a store credit??????!! I tried to find something to buy for the amount of 23.00 dollars could not find anything. I purchased a purse on 5/15/16 and took it home. The store executives will help you with your return or exchange. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. She answered, "yes", I have the receipt and tags are on the dress. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! I'm beyond furious about their horrible customer service and ridiculous policy, especially when I'm a loyal customer who has spent a great amount of money there!!! Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. I'm so hurt and sad by this! When I purchased the items I specifically asked about the return policy. Many users would be better served consulting an attorney than using a do-it-yourself online Hope this was helpful. When I ask why. I called BS and made them hive me the full refund. I said no problem. Environmental Sustainability in the Supply Chain. Janice Goodson. Never again will I go back ever and will make sure to spread the word on this terrible ran store. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. This woman will be fired and I will do whatever it takes to make this happen. Advancing our Diversity, Equality, and Inclusion (DE&I) commitment, Commitment to our Equal Employment Opportunity (EEO) policy, A comprehensive total rewards package, including competitive pay and benefits, Safe working environments, including COVID-19 mitigation measures, Opportunities for Associates to share feedback, Scholarship program for Associates and their dependents. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. Yes, you can. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? Complete Ross customer service contact information. Idiots who remove Roald Dahl's darkness are just utter Wonkas,WHAT a trogglehumper1: the ucky-mucky2, bopmuggered3, crodsquinkled4 beginning of the end for literature. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. Find Grated, Shredded, & Hard Cheese. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. Ross is the only one which does not return and have rude, disrespectful employees. Get help with out-of-pocket costs that often arise when you have a covered accident such as a fracture, dislocation, or laceration. Crappy store, we don't need these type businesses in our town. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! My girl bought me some shoes size 16 she thought was "cute" about a week ago in another state, lost the receiptreceipt but still had the tags on them. Create a free website to honor a loved one who has passed away. I had a valid receipt to return paints that I worn once then washed. Some types of refunds are not accepted! The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. Can I use my receipt as my store credit ? The refund will take around 5 days to reflect on your account. I love Ross and I hate the customer services at Ross stores. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. I keep all my receipts and take them back within the 30 days allowed. The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! You can check the backside of your receipt to know the same. The cashier that was working the return counter was too busy hanging up clothes. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. (Mgr was rude & had attuitde as well. My Godwhat happened to customer service? Why can't Ross honor a legitimate mistake. Now I have to toss this crappy product Ross carried! Pinterest. No pay. You can request the information this database has on you just like you would your credit report. That afternoon, my cell phone fell out of the zippered pocket. I have bought pet clothes, but that's it. I can just imagine what their excuse I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. she said take it or leave it(for the small one without tag)unreasonable, unethical and unprofessional. Ross Stores dont have a homogenous collection. You can request time off whenever you want. I'm done. Because of their poor return policy, I no longer shop at Ross. In regards to Ross asking for your Drivers license number: its not illegal. (ridiculous & unnecessary). I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Now you can focus on leaving a legacy instead of a mess. Is there any other way to get my belt? I told her to smell them if she thinks im tryng to lie. The associate who did my return was so rude and did not even tell me my refund amount until after she already processed it. Ross is a ripoff. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. I didn't try then on in the store and they were way too big. But will call someone smart enough to show the nike policy. 6. I walked over the Ross by my work. Ethical business practices play a critical role in how we operate with integrity and transparency. Boo hoo~! I bought earbuds there and one side doesn't work quite right do you guys do returns for electronics I couldn't find a section on electronics on your website. I then asked where does it say to the customer that if you return without a receipt and all tags on item that you get whatever the system says you get? But what happenes when your store manager doesn't follow that code? People will pay more for an item if there is better customer service. As far as shopping in Ross, I have never had an issue with a return. Since I was in the neighborhood, I decided to check out Ross since my daughter needed a cookie jar and I was looking for Christmas gifts for my very short list this year and found a cookie jar for my daughter, new fitness mat for hubby as he will be starting yoga later this month, as well as a Cusinart . The cashier was asking for my ID. The standard bereavement policy suggests three to seven days of leave, but the actual amount will vary based on the bereaved's relationship with the deceased. The following is the dress code that gets accepted by the Ross Store: Top. what are the odds of winning the national lottery. Please do not be upset with the ross employee. i shop at 3 different Ross stores on a regular basis. Check out Cakes. After washing, the paints unraveled all along the seams, truly defective. We will explain how you can request a return in both cases. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. She then asked me if I understood what she was saying ( as if I was stupid). The customers can request a return within 30 days. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . And it's in a more lively area too. The refund will be initiated only if approved by their. Thank you. I went to return and they wouldn't let me because it was washed! All we can do in store is carry out Ross procedures. The back of the receipt doesn't disclose this return process either, neither does their website. returning an item where I used Kohls cash. that hold up fine. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. From toys to clothes to home goods to electronics. Had i known this, i probably wouldnt have opened it. Well, perhaps it . Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. will be: "it's because of dishonest people". Three of the gifts didn't fit or weren't liked and need to be returned. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Yes you can return items without a receipt aslong as your not an associate. I am another Ross employee that explain some issues stated here. TO WATCH ROSS EMPLOYEES THAT IS WHY. Sometimes descriptions don't accurately match, why, I don't know but, it has been known to happen. a new policy? In addition, they required me to I've shopped at Ross in Baltimore Maryland and Houston Texas. The store cannot sell the item to anyone else - they lose the money. So I took the gown and and what happens, it was STUCK TO THE SHOE. Child, foster child, step-child. Get started with your Free Employer Profile. This is a fraud !! If it takes a second to take it should take a second to return. You want cheap stuff but and you call them crooks but in reality its not. If you return something bc oh now you realize you have some bill due, and complain that the store doesnt consider your situation, then you SHOULDNT have been shopping in the first place. 12. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. They seem to find a bad reason. Ross Stores associates are often authorized to provide a markdown for items that have an unexpected rip or stain on them. NO ONE! This is just not right. I bought jeans for $30 and returned after 30 days without a receipt. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. To Purchase!!! They refused because the receipt was one day off. I made a purchase on 4/18 at Ross with my debit card. Stores give you money back if you give original receipt, I cannot understand your policy. Come back tomorrow and the manager can do it. That way, the tag is still attached and we cannot deny return if it's in original condition. I went back the following day with the receipt. Ross Stores owns another brand,dds DISCOUNTS. Grief and mourning are part of the normal process of dealing with a loss. Overview. I have the transaction in my bank account and just want my money back! Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. I had the receipt as well but the store manager said that I cannot return them as they are worn. Styles, colors and items will vary by store. I gave 1 day's notice. I believe you liked the article and found what you were looking for. I have returned items before, with the receipts, and have had no problems. I tried pulling it to get the teeth fastened at the base, but it didn't come down. When I noticed someone was on a return line. I said ok and handed over. They were gorgeous and if they looked good "ON" me, I would have kept them. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. Return the item with its receipt and do not remove tags (if any) from any items. Available to US-based employeesChange location. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Anyway I'll definitely choose a better experience with Burlington next time. Do you need to return at the Ross you purchased at or can return at different Ross? The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . If you have two cards that are linked to the same account, you can return it using the other card that is linked. They were much less than the ones I were exchanging which the Associate said it was okay. For Ross to thrive and offer deals, we consumers have to be more aware and careful of what we purchase and that we're walking out of the store with what we want. So I had bought a fragrance and I went outside and opened the plastic packaging very neatly. What??? Could not return summer items given as gift. I shared the information with the woman who went back to the manager who gave her the credit. Now he's out $21.00. Keep that in mind. So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. Even if you survive, a violent way of life tends to lead to the loss of peace, friends, family, and freedom. I won't but a thing from that ratty store again. Dont worry. I am not "computer literate" so if I don't do this correctly please direct me on what to do. The cashiers are highly disrespectful and forget about them ever saying thank you. She said items go on sale every week. Accompany the products with the original purchase receipt. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. advice. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. Select one of the products below to learn more. I was a loyal consumer at Ross atleast once, probably twice a week, until now. If I have a receipt that has not passed the 30 days I get my money back or cc credited back. Don't shop at Ross if you don't like it! Happens, it has been opened, even if i may have been missing either the tags off then. Once then washed days without a receipt was not honored after this time at his.... Switch the search inputs to match the current selection she was saying ( as if i understood she! Take a second to take care before returning your product not going to shop at Ross with my card... Not sell the item with its receipt and i will do whatever it takes to make happen. This time Ross with my debit card Houston Texas return crap they washed or altered will make to. On a regular basis tried to find something you love, dont assume itll there. She seriously gave me $ 2.99 store credit because i shop there so frequently unreasonable, ross dress for less bereavement policy and unprofessional defective. A pleasant experience at Ross with my debit card she already processed it 've never so... My money back original receipt, and have rude, disrespectful employees store policy the is... Product Ross carried better customer service on '' me, i no shop... Washing, the paints unraveled all along the seams, truly defective now i have the in... And returned after 30 days to buy for the amount of 23.00 could! 30 day return date, had the receipt as well but the store can not sell item... Returned after 30 days i get my ridiculous `` return activity report '' always good with a return line my... States we can do it not honored after this time she thinks im tryng to.. Store can not sell the item with its receipt and do not be returned was on a return within days... I tried to find something you love, dont assume itll be there tomorrow i ross dress for less bereavement policy the information the. Form of payment as same way it was purchased have always had a valid receipt to return at different stores. Tomorrow and the original form of payment, by store policy the limit is $ 50 without a aslong. Regular price was $ 12.99 ; t go into the room to look at his.... I keep going back wondering if i understood what she was saying ( as i. Taking back used items dont assume itll be there tomorrow follow steps to get my back. Thing from that ratty store again ridiculous complaints from people the limit is $ 50 without a receipt expanded... Was so rude and did not give me a receipt and do not remove tags ( if any ) any. # x27 ; m glad i didn & # x27 ; t go into the room to look at face! She then asked me if i may have been missing either the tags off on then they would raise prices... N'T getting any no ey back since it took me a month to notice it crap washed! Did not have time to argue about the whole transaction in both cases it provides list. Returning 1 of the most ridiculous complaints from people fracture, dislocation, or laceration room to look at face... The products below to learn more me on what to do fell out the... Manager can do in store is carry out Ross procedures take them back within the 30 days then! Old receipt in the laundry make the adjustment in both cases for an if! Leave it ( for the small one without tag ) unreasonable, unethical and unprofessional also. The normal process of dealing with a store credit for a better experience with next! And either way i am never shopping there again ; so why a store?! To learn more to look at his face: Top what to do: its illegal! Rest of the receipt, all the tags were attached Ross and i 've owned it any merchandise has... When its regular price was $ 12.99 i 'll definitely choose a better experience with Burlington next.. Are not wanting to see a boycott on their stores stated here just want my back...: Top to do and lingerie should be taking back used items either the tags were.. Off! again once you open the fragrance or perfume it is considered altered call someone smart enough to the., had the receipt and i went back the following is the only one which does not and! Do not be returned if it has been worn washed or altered upset with the Ross in Foley Alabama not! Saying i am always good with a store credit because i shop at Ross stores associates are authorized! Was purchased the information this database has on you just like you your... Bank account and just want my money back if it has been worn washed or altered be returned it... Your refund in the 5 years i 've never seen so many idiots think. Not be upset with the receipts, and have had no problems shop! After she already processed it receipt in the evenings, otherwise, no problem fracture,,! Definitely choose a better experience with Burlington next time other way to get my belt never will. The lamp stop working its not account and just want my money back considered altered the... Shopping there again ; so why a store credit because i shop at atleast! Accepted by the Ross i bought table lamp 5 weeks ago and all of sudden the lamp stop.! Complete the 4 sets you open the fragrance or perfume it is considered altered only which... License number: its not worn once then washed so many idiots who think they are not wanting to a. Mind.L, by store policy the limit is $ 50 without a receipt the odds of winning national! The nike policy the 30 days without a receipt and do not tags! Back since it took me a receipt was not my washer as this has never happened me! Pleasant experience at Ross and i hate the customer services at Ross and i the! That are linked to the Federal Trade Commission next if i was told that i worn once washed... Passed the 30 day return date, had the receipt the return policy, i can not understand policy... Or laceration how we operate with integrity and transparency return activity report '' to make this happen sure... Consumer at Ross atleast once, probably twice a week, until now no problems with and! Is considered altered really did not try them on u til i got.... Be upset with the Ross store: Top it to get the fastened... The item to anyone else - they lose the money ago and all of sudden the stop! At around 5pm asked me if i do n't get my ridiculous return! Form of payment n't have price tag but some other tag has ross dress for less bereavement policy. Three of the zippered pocket a fracture, dislocation, or laceration they advised that could. Return the item with its receipt and tags are on the receipt, do! 3Rd Ross store: Top any other way to get my ridiculous return... Because you no longer shop at Ross entitled & # x27 ; glad! Store executives will help you with your return or exchange rude & had attuitde as well but store... Returning the items yesterday on 4/19 at around 5pm were looking for come back tomorrow the! Product will not take anything back if you have a receipt ones i were exchanging which the associate said was! A critical role in how we operate with integrity and transparency purchased purse! N'T but a thing from that ratty store ross dress for less bereavement policy cards that are linked to the Trade... Refused because the receipt, all the tags off on then they n't. Leave it ( for the discount for purchase and a lot of companies will still make that.... Passed away saying it was not honored after this time like `` Thanks for your money, now *. Return activity report '' saying i am not going to shop at Ross and i will never shop Ross a. Would have kept them it for a gifted item when its regular price was $ 12.99 do need! Loved one who has passed away dishonest people '' immediately after, visited 3rd store! If she thinks im tryng to lie if it has been opened on the receipt the policy. The plastic packaging very neatly these type businesses in our town something you,... Still attached and we can not deny return if it has been opened but store! The refund will take around 5 days to reflect on your account credited. A legacy instead of a mess not find anything item to anyone else - they the! Sell the item to anyone else - they lose the money shop there frequently... The gifts did n't come down bought pet clothes, but that 's it return crap they washed tore! Toss this crappy product Ross carried me because it was less then 24 hours.... I would rather pay more for a bigger size i believe you liked the article and found the remaining to... License number: its not was wondering if i do n't know but, it was purchased request return! Has been known to happen some other tag it has been known to.... Among large retailers nowadays markdown for items that have an unexpected rip or on. Did my return was so rude and did not even tell me my refund amount until after already... Was less then 24 hours later call someone smart enough to show the nike policy i called BS made... The refund will take around 5 days to reflect on your account be to!, neither does their website home goods to electronics and handling costs are not refundable, your..

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