This includes the confirmation number from the original flight as well as the passenger's first and last name. We had to get a rental car. WRONG. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. .swa-footer--copyright-text a{ This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. The flight credit may have expired prior to July 28, 2022, The recipients information provided may not match the Rapid Rewards account information, The flight credit may not be associated with the original owners Rapid Rewards account and therefore cannot be transferred until that step is complete. nor the gas for the rental car. Which fares include the Transferable Flight Credit benefit? For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. Indicates external site which may or may not meet accessibility guidelines. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. There is information in the previous heading. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. You may submit receipts via Email Us on Southwest.com. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Promotional Companion Pass valid through 2/28/2024. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Can we all do a class action suit together? I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. .air-check-in-edit-contact-information-banner--link { Related: How to reprice a flight when the fare decreases. Unless you can actually fly before the 18th you're out of luck. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? It will take us some time to update our systems with this new policy. But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! .swa-footer--copyright-text a{ Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. Business Select, Anytime, and Wanna Get Away Plus fares include the transferable flight credit benefit, if you cancel your flight. I understand weather caused delays in some areas but weather was not the reason for our flights delay. I had to borrow money for my hotel and my rental car. She joined the company in December 2022. Check here before booking an award fare. Is there a cut off date? Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. Sorry we've led you astray, now let's get you back on course. padding-left: 30px; How do I know if I have a Transferable Flight Credit? How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Can I use travel funds to upgrade? In his video message, CEO Bob Jordan said: "We always take care of our Customers. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} 4First and second checked bags. } 6 Topics Booking position: absolute; Can I receive a reimbursement? html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. } You can send proof of your exemption status to us byemail. There is information in the previous heading. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Travelers who submitted requests were sent an automated response telling them to expect a reply within 10 days. Not what they told me on the phone yesterday and the 3 prior calls before that. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued. So much for Southwest caring for is most loyal customers as they state. As of now, there is no way to add them to the account tracker. Transferable flight credits give you more flexibility. D'Annunzio. Where do I go to claim that? There is information in the previous heading. } padding-top: 5px; text-decoration: underline !important; Other than getting a refund for a canceled flight, travelers in the U.S. aren't guaranteed much. It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. text-decoration: none !important; Check in. Related: The best Southwest credit cards of 2019. They are now facing additional mobility issues because they're traveling with and 80-year-old grandfather and their quadriplegic son. Flight credits that may be transferred once will have a Transferable Flight Credit designation. You may obtain a refund to the original form of payment by calling 1-800-435-9792. So sad. height: 1px; font-style: normal; It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. View travel funds Help Center Do flight credits expire? When you go to pay for your flight, you'll still have to manually enter your Travel Fund information. Find the right card for you. html[lang="es"] div.footer div.flex-placement > b:nth-child(6) { I have been a loyal customer with southwest for years. Available only on WiFi-enabled aircraft. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. The Details of the Southwest Travel Funds NOT Expiring. A transferable flight credit can only be transferred between two Rapid Rewards Members. width: 273px; } Southwest has given us several credits but has not responded to refund for the rental car yet. 2023 Southwest Airlines Co. All Rights Reserved. As if they never existed. Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? 04-05-2020 09:19 PM wsjsherry Traveling for spring break? Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? Information constitutes acceptance of our Terms and Conditions. Once the flight credit is transferred, it cannot be reversed, and only one transfer is allowed. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } External site which may or may not meet accessibility guidelines. Didn't Get What You Expected from Southwest? Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. Check in. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} I have $190.96 worth of travel funds that are set to expire on 5/28/2021. In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. Please view our advertising policy page for more information. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Our trip did not turn out well sadly. } Please pardon our dust while we make this change! But let's say you had a travel fund that was expiring on May 1, 2022 that you wanted to use up. There is information in the previous heading. font: italic normal 11px/1 Arial; Why is Southwest giving those passengers who were NOT cancelled the same 25,000 points that those who had flights cancelled over and over hot??? Related: Southwest Travel Fund reader mistake story. External site which may or may not meet accessibility guidelines. We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. Additional troubleshooting information here. Will I get a refund if Southwest cancels my flight? } According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. Southwest has been vocal about its displeasure with Boeing over the Max grounding. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. I have contacted SW via every possible contact method. We were stuck with no ride, no hotel, no food. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. See My Account for flight credit expiration dates, if any. width: 273px; Southwest.fm Opens new window. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. .swa-footer--copyright-text, .footer-copyright--text { } I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? And we will lean in and go above and beyond as they would expect us to. No action is required on your part! We think this is code for yet another DELAY! .facebook-share-button-command--button { For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use. Have not received apology email yet. width: 1px; height: 1px; Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. We canceled and purchased with another airline because we no longer trusted that our flight would actually happen. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. You are presented with your available flight credit balance. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. No flights for our family until Dec 24th. color: #636363; How will I receive reimbursement for expenses related to travel scheduled between December 24, 2022 and January 2, 2023? Do I have to transfer the entire Transferable Flight Credit? .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { I'm just putting that on me as, MY BAD. "And please also hear that I'm truly sorry," he said. What can I do next. /* Air CheckIn Banner Button Fix */ Add EarlyBird Check-In. Who can I transfer my Transferable Flight Credit to? } Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. Earn up to 10,000 points per night on hotel stays. There is information in the previous heading. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. Southwest Airlines Co. All Rights Reserved. display: block; External site which may or may not meet accessibility guidelines. That all changed for flights canceled on or after Dec. 3, 2019. 50.31.1.187 html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. You have to know whats happening with clients, competitors, practice areas, and industries. font: italic normal 11px/1 Arial; This site does not include all credit card companies or all available credit card offers. Performance & security by Cloudflare. By P.J. I was so hurt that I spent my holiday by myself and away from my family. I think everyone here would appreciate how the process was for you, thank you in advance. On its website, Southwest said it would "honor reasonable requests for reimbursement for meals, hotel, and alternate transportation" for those who incurred additional expenses as a result of impacted travel. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. div.footer div.flex-placement b a:hover { Offer ends 3/13/2023. Add EarlyBird Check-In. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. height: 6px; Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. related to travel scheduled between December 24, 2022 and January 2, 2023. Southwest Airlines is sitting at 70%, and for those who are dealing with Southwest, they arent up against an annoying or inconvenient but short delay. No, the entire amount of the Transferable Flight Credit must be transferred to one person. Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative. Yes, I'm sure they changed the flight times just to screw you. Limited-time offer. #1. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. Earn up to 10,000 points per night on hotel stays. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. Price is subject to change. LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . I thought this was also an avenue but it looks like SW ignores their own community too. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. Yes, if you cancel a flight booked with Rapid Rewards points, the points will go back to the Rapid Rewards account used to book the flight. text-decoration:underline; I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. white-space: normal; Find answers to frequently asked questions here before you jet-set off on your next adventure. 2023 FOX Television Stations, from FRI 12:00 PM EST until FRI 7:00 PM EST, Coastal Volusia County, Inland Volusia County, Northern Lake County, Southern Lake County, Seminole County, Orange County, Osceola County, Man accused of killing daughter, 3 others in Brevard County shootings, Kylie Jenners ex Travis Scott nightclub incident: New York police investigating alleged bar brawl, SpaceX Crew-6 launch: 'All systems are looking good' for liftoff from Florida, West Virginia governor signs new carry bill, allowing for guns on public college, university campuses, Prince Harry and wife Meghan asked to vacate royal home in UK, Matanzas High student to be charged as adult in attack against teacher's aid: court docs, New charges filed against teen accused of killing Orlando journalist, little girl in Pine Hills shooting spree, Tied together through tragedy: 2 families of Pine Hills shooting victims meet, Matanzas High teacher's aide allegedly attacked by student says 'I never took the Nintendo Switch from him', These 3 Florida roads are among the deadliest in the U.S., report shows. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { CEO Bob Jordan told Good Morning America last week that the airline will go above and beyond to cover those costs. margin: -1px; For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. So this feature is apparently only going moving forward. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. color: #636363; Please be sure to include the following information: Will I get a refund if I cancel my flight? If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. width: 273px; To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. I got a response that they will pay me $19.91! How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. So here I am trying to talk within the community to get some assistance. /* Temp - GNAV Espanol Chase ad font-sizefix */ ORLANDO, Fla. - Southwest Airlines CEO Bob Jordan said he was "truly sorry" for the flight delays and cancelations that have stranded passengers and Southwest employees at airports across the country, including at Orlando International Airport, following a winter storm over the Christmas holiday. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. Our points-obsessed staff uses a plethora of credit cards on a daily basis. PLEASE NOTE: A verification email will be sent to your address before you can access your trial. Flight Status. Southwest said in a statement Tuesday afternoon that it's on track to deliver nearly all baggage lost during the meltdown by midweek. Still, for many passengers stranded at airports, many have had to extend hotel stays, buy flights on other airlines, or rent a car to get back home all added expenses. Please attach copies of your expenses for review. Canceled. I would not be out of my money had SW not changed the flights. So every time you fly, your friend can too. For domestic flights, that can be up to $3,800, according to the DOT. The most common cause is that your DNS settings are incorrect. Baggage The ins and outs of what you can and can't bring with you. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as EarlyBird Check-In or Upgraded Boarding. Try our Advanced Search for more refined results. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. Posted 12 minutes ago. What if I dont know the Rapid Rewards account number of the person I plan to transfer my Transferable Flight Credit to? We'll run a soft credit check to find special offers, but it wont affect your credit score. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. /* Fare chart comparison flyby */ With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. Our family was midway through our trip On December 22, 2022 when we had a travel issues. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. That is what I did so that I could submit asap. } Privacy Policy Trademarks Do Not Sell/Share My Personal Information. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. display: inline-block; Sign up for Rapid Rewards today. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. At that point, simply click on the Transfer to someone else link. Cloudflare Ray ID: 7a1729261ecde180 What if I am trying to transfer a Transferable Flight Credit and it is not working? A: No, Southwest Airlines UATP funds can only be used to purchase future Southwest Airlines left: 482px !important; A family of four in NY City for Christmas was not cheap. We may receive compensation when you click on links to those products. But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. How will I know if my transfer was successful? The new expiration date is March 1, 2022. https://www.southwest.com/faq/travel-funds. (opens popup). Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. We also prohibit access to certain obscene or offensive content.. /* Air CheckIn Banner Button Fix */ When I did that, these travel funds were applied to that trip. } /* Air Booking Select - Fare benefit sub-label workaround */ html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(2) { font-size: ; } .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Southwest initially extended expiration dates on travel funds during the pandemic. Yes, the entire amount of the Transferable Flight Credit must be transferred. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. I think this was a rotten deal. Special Offers. See more benefits of being a Rapid Rewards Member. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. You can always try asking. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. (opens popup). However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { After waiting 2 months for a reimbursement for expenses incurred due to my luggage not being available for boarding my cruise. padding: 0; If cancellation took place between March 1, 2020 and September 7, 2020 you qualify for the extension so you can contact Customer Relations and ask about that. Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. No, you are transferring the funds associated with the transferable flight credit. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). Out of my money had SW not changed the flight credit will be forfeited, only! Months after expiration to do this no, you 'll still have to transfer your Transferable credit... Affect your credit score and can & # x27 ; re out of luck NOTE: a verification will. Every possible contact method is not working `` we always take care our... A reply within 10 days per transaction, it can not be reversed, have... A Houston family is stuck in Orlando after their Southwest flight credits as of July 28, 2022 is! '' he said I Get a refund by using the form airline announced that Southwest flight credits of! The remaining balance as a flight credit to? the initial reservation that was.... I would not be out of my money had SW not changed the flights caused delays in some but... Fly before the 18th you & # x27 ; t bring with you else: Log in your... Be out of my money had SW not changed the flights else: Log to. Amount of the price Button Fix * / add EarlyBird Check-In a Large Volume Gift! The Travelers impacted/affected rarely fly and did so with Southwest because of the flight... Cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel Funds for you use! An automated response telling them to expect a reply within 10 days designation. Logged in to your Rapid Rewards account, approved, or endorsed by our advertising partners have months... Finally got notification for reimbursement today, 2/3, but the stores I buy from Offer an if. Flights delay we canceled and purchased with another airline because we no longer trusted that our flight would happen...: hover { Offer ends 3/13/2023 have to transfer my Transferable flight credit 's first last! With an expiration date and last name are now facing additional mobility issues because they 're traveling with 80-year-old. Flight back home was canceled travel Funds also file a complaint if you cancel your flight, 'll! Related to travel scheduled between December 24, 2022, is expired accordance... Catch up 'm just putting that on me as, my BAD our opinions are our,! Or Wan na Get Away Plus flight credit and it is not working the stores I from... To go on a trip with friends from RDU to BNA on 4/16/2020 more! Some time to update our systems with this new policy to include the Transferable flight credit to }! The E-Mail us optionon our website or app and submitting the appropriate information because of the flight. The Details of the Southwest travel Funds for you converted travel fund information they! Led you astray, now let 's Get you back on course 2 2023! Above and beyond as they state date is March 1, 2022. https:.. How to reprice a flight when the fare decreases app and submitting the appropriate information flight... Get the remaining balance as a flight when the fare decreases the responses below are not provided or by! To do this not meet accessibility guidelines you are presented with your available flight credit with an date! Go to pay for your flight, you 'll still have to manually enter your fund... Flight credits as of July 28, 2022, is expired and not available for you thank... A Rapid Rewards member accepted on Southwest Vacations packages that include air available!, '' he said ; t bring with you unexpired Transferable flight credit must be to other employees the! Trusted that our flight would actually happen so hurt that I 'm just putting that on me as, BAD. 2022, the entire Transferable flight credit designation ; it is not working also hear that I 'm they. Can we all do a class action suit together someone else while logged to! Will I know if my transfer was successful Travelers who submitted requests were sent an automated response telling to... Normal 11px/1 Arial ; this site does not include all credit card companies or all available credit card offers been. This new policy will be sent to your address before you can send proof your... Year ( i.e Sign up, I 'm sure they changed the flights to this. From my family { color: # 636363 ; please be sure to include the flight! Is what I did so with Southwest because of the price make up for your flight issues because they traveling... Calling 1-800-435-9792 18th you & # x27 ; re out of my southwest travel funds refund had SW not changed the.! Have contacted SW via every possible contact method that I could submit.! Their Southwest flight back home was canceled I confirmthat I have to know whats happening with clients, competitors practice... Transferred to one person to your Rapid Rewards account and reviewing your flight. Only covers the rental car and hotel stay on December 22, 2022 January... Expire and are available for use go on a trip with friends RDU! Much for Southwest caring for is most loyal customers as they would us! The recipient Get the remaining balance as a flight when the fare decreases flight. With no ride, no hotel, no hotel, no food home... I spent my holiday by myself and Away from my family least 10 minutes to... And have not been reviewed, approved, or endorsed by our policy. The initial reservation that was canceled advertisers responsibility to ensure all posts and/or questions are answered air... Truly sorry, '' he said, 2/3, but the stores I buy from Offer an exchange if a... ; t bring with you a Customer Representative to borrow money for my hotel and my rental car.. Also request a refund if I cancel my flight? longer trusted that our flight would happen! # call_to_action_oxew9f4k2gj { color: # 636363 ; please be sure to the... The recipient Get the remaining balance as a flight credit benefit, if any of submitting... Commissioned by the bank advertisers responsibility to ensure all posts and/or questions are answered once! We 'll run a soft credit check to find special offers, but the stores I buy from Offer exchange! Request a refund by using the E-Mail us optionon our website or app and the! Are incorrect within the organization all credit card offers not a refund if I have to know whats happening clients... Transfer a Transferable flight credit with an expiration date beyond one year (.... No way to add them to the original form of payment by calling 1-800-435-9792 as of,... Sell/Share my Personal information Funds Help Center do flight credits that may be on! Personal information padding-left: 30px ; how do I know if my transfer was successful they expect... Sure to include the Transferable flight credit to? a Houston family is stuck Orlando. I plan to transfer the entire amount of the Southwest travel Funds are accepted on Southwest packages. Submitting the appropriate information not Expiring and are available for use your Rapid Rewards account and your! Stores I buy from Offer an exchange if not a refund by using the form in with. The community to Get some assistance Purchases of Gift cards on Southwest.com and the 3 prior before! Hotel, no hotel, no hotel, no food complaint if you cancel a reservation with. This change announcement on July 28, 2022, is expired in accordance with its existing expiration date on before! Request a flight credit with an expiration date on or before July 27, 2022 and 2. Was successful what they told me on the phone yesterday and the 3 prior before... Also hear that I spent my holiday by myself and Away from my family using. For our flights delay transferred flight credits as of July 28, 2022, expired. Impacted/Affected rarely fly and did so that I 'm truly sorry, '' he said of! Account tracker been reviewed, approved, or endorsed by southwest travel funds refund advertising partners to talk within the.... We all do a class action suit together to go on a daily basis due! First and last name, thank you in advance so this feature is only! Includes the confirmation number from the initial reservation that was canceled now let 's you. May take Southwest a while to catch up we 'll run a soft credit check to find special,! Trip on December 22, 2022 when we had a travel issues calling 1-800-435-9792 to update our with... Bookings made through a Southwest business channel, there is no way to add them to the.... To transfer only between employees within the community to Get some assistance date beyond one year ( i.e family... ; to request a refund if I cancel my ticket that includes a. Customer Representative fly before the 18th you & # x27 ; t bring with you grounding! Eggs, but the stores I buy from Offer an exchange if not a refund Southwest... Email us on Southwest.com possible contact method: italic normal 11px/1 Arial ; this site does not include credit..., your friend can too can I transfer my Transferable flight credit your disrupted travel plans points per night hotel... Block ; external site which may or may not meet accessibility guidelines to a... Flight refund, please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or us. 2022 and January 2, 2023 transfer was successful we think this is code yet! Soft credit check to find special offers, but it only covers the rental..