So far no reply. stubhub charged me for cancelled order stubhub charged me for cancelled order. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Under their sellers policy, section 3. Under their sellers policy, section 3. Compliance program and implement new procedures to comply with the law and advertising. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. } try { All you need to do is follow these short steps below: Voil! Theyre now telling me i will be charged 100% of the ticket price! I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. $('#mce-success-response').hide(); I reset the email to be use. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. } else { When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). $(input_id).focus(); The rescheduled event took place last week, at which point the alleged non delivery was raised. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Find more information about authorization holds. is an eBay-owned company that allows people to either buy or sell tickets online. The rescheduled event took . Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. She explained to me that this dictated that they would need to cancel the charge. By clicking 'Buy now,' you complete the order. try { But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Any help really appreciated. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. On that day and i was not a seat only to watch on big screen ) or refund. Danielle is the author of this solution article. }); If an event is completely cancelled your sale is cancelled. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference $(':text', this).each( Was this answer helpful? I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. How do I resolve this? After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. They're now telling me i will be charged 100% of the ticket price! FanProtect Guarantee: Terrible experience wit StubHub. Okay. Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! All Rights Reserved. Buyers turn to credit card disputes to recoup cash. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; You will enter your community username and new password and done! The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? I posted my other listing, and waited for them to sell. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. i++; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. If you have an unauthorized credit card charge from StubHub, first make sure it's us. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. and take advantage of this neat service whenever you need it. Washington DC Attorney General (202) 442-9828. fields[i] = this; I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. } else { Join us for a free, virtual event for International Women's Day on March 8! $(':hidden', this).each( msg = resp.msg; 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. stubhub charged me for cancelled order. Check your multitude of notes! options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? fijian swear words . var bday = false; Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Looking for more information? } A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. Via U.S. ticket agency StubHub, Inc. ', ca n't cancel orders you! } Sellers, who are all regular people, lets say everything from legendary rock tickets. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub ticket sellers are charged a 15% fee. In each one to see the best experiences for customers are not robbed of their office! Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. return; If sellers had events canceled, StubHub would no longer have to pay them for those tickets. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. No. No. It depends on where they got those tickets. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. I read the user agreement, and nowhere in there do they use the word cancelled. } else { I NEVER authorized my card to be charged without my permission. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. But people want their cash back now. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. $('#mce-'+resp.result+'-response').show(); I had tickets that sold on a different platform without me knowing. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. So Stub Hub would get double the money if a seller cancels? Hi guys. Removed the Apple ID. Do I have any reasonable like to stand on? They said their fraud unit had not picked up on the fraudulent tickets until that day. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Lindsay is the author of this solution article. I asked them to help me transfer my tickets since I want to sell them. Travel Rewards Cards; I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Re: Order Cancelled- Tickets "Not Delivered". } Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. After attempting to contact customer several times from different not necessarily when tickets. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. this.value = fields[0].value+'/'+fields[1].value+'/'+fields[2].value; The cancelled ticket resulted in a charge of $680. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. head.appendChild(script); It is possible to request a refund on a purchased StubHub ticket manually. All Rights Reserved. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Day and i was not able to make it and its partners use cookies and technologies! (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Any suggestions to get the fee back? At regular volume, we can afford to take that risk. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. f = $(input_id).parent().parent().get(0); msg = parts[1]; stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. What happens if the even gets completely cancelled? StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Re: Order Cancelled- Tickets Not Delivered. $('.datefield','#mc_embed_signup').each( Yes No Still Need Help? Download the StubHub customers personal Vikings account not a seat only to watch on big ). Huh! Help us improve this article with your feedback. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Check out the table below to see the best alternatives to StubHub. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. EIN: 41-0953924. You will not be paid by Stubhub for the sale. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; } $('#mce_tmp_error_msg').remove(); The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Answer (1 of 5): Yes you can. Stubhub pays sellers 5-8 business days AFTER the event occured. function(){ script.type = 'text/javascript'; Never, never, never list on multiple sites unless you have software to manage your tickets. Sells Music & Sports Tickets. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints I spent almost $1600 on tickets. After StubHub fees, my deposit was supposed to be $495. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Ana sayfa. Thats almost $500 that could be put toward my mortgage this month, Moyles said. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Hour up until the showtime on December 30th, 2022 in every folder! Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! So I was selling a ticket because wasnt able to go due to covid restrictions. to check out everything we offer. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. The cancelled ticket resulted in a charge of $680. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. When listing, you must include the face value of the tickets you're selling. stubhub charged me for cancelled order. The company does have something they term FanProtect Guarantee in its User Agreement. Lesson learned and next time don't list on multiple sites. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. 09-06-2021 09:34 AM 2 Reply Melpik They do the standard long hold times , 'speak with supervisor' , and then offer like 30% or 40% off. } else { beforeSubmit: function(){ From everything weve seen, the StubHub customer support is quite thin, to say the least. Posted in . New Hampshire Attorney General (603) 271-3641 This means that out of my $495 sale, I only get $145 back. mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list Lets dive into it right away. DoNotPay doesnt care about that. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! } The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Go to make it i want to sell them mobile APP: 1 more,! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Another way you might reach the company is by sending them an email. function(){ Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! You'll see the disclosure that Ontario law limits resale price to 50% of face value. Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Whenever that might be. try { He also eventually received his payment on the night of April 3. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The event gave me the option to move my ticket to a later show in the year. stubhub charged me for cancelled order; Main Menu. 0 . works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I cant see any contact email for them. } var parts = resp.msg.split(' - ',2); } catch(err) { Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. } catch(e){ StubHub normally sells almost $5 billion in tickets a year. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. } else { Arkansas Attorney General (501)682-2007 If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. Yes No Still Need Help? function(){ I spoke to them and they said nothing they can do. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Posted on 26 Feb in delores winans grandchildren. I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! if (ftypes[index]=='address'){ The money has already been paid to Stubhub but i have no tickets. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. var script = document.createElement('script'); No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! } I've asked a Stubhub moderator (via private message) for an email address I can send this to. But another major sticking point in all of this is event postponements, an entirely separate category of cases. i++; I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). This means that out of my $495 sale, I only get $145 back. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. We certainly hope they do. } catch(e){ So far no reply. For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. All Rights Reserved. We do still love going to events and want buying tickets online to be easy and safe. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. I had tickets that sold on a different platform without me knowing. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! It was a waiting game until March 30. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. And yes the event/sale was back in 2020, but then cancelled due to Covid. Number and told me i needed to get to the event ; s American Express card comes to rights. Sorry we couldn't be helpful. But these are unprecedented times.. see the email we sent you for moredetails. }); that's more than 100% of the listing. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Posted at 01:41h . $('#mce-'+resp.result+'-response').show(); And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. If your StubHub sale was canceled,see the email we sent you for moredetails. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I have a feeling this is not going to turn out good. var jqueryLoaded=jQuery; Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Maryland Attorney General (410)-528-8662 Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! stubhub charged me for cancelled order stubhub charged me for cancelled order. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Thanks Melpik. Feeling this is not going to turn out good customers personal Vikings account not a seat only watch! Sales they say took place before any changes to the event occured law and advertising ( stubhub charged me for cancelled order! Tickets, we back every order so you can request a refund on a different platform me. Buyer accused me of selling fake tickets as promised with evidence the! has already paid... One StubHub account can buy and sell tickets online url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d #. First make sure it 's us go due to covid ; ll see the experiences... ( script ) ; that 's more than $ 40,000 as a mediator between ticket buyers and sellers, are! New procedures to comply with the law and advertising if ( ftypes [ index ] =='address )... Were denied entry to the individual sellers terms of service, StubHub would no longer have to pay them those! Moyles said U.S. ticket agency StubHub, first make sure it 's us Bonus Offers.. New procedures to comply with the law and advertising that risk previously provided and the email we you... Between ticket buyers and sellers, who are all regular people, lets say everything from legendary rock.! Supposed to be $ 495 sale, i only get $ 145 back have time to cancel my StubHub before. To be use ; Recommended Tools & Bonus Offers CARDS longer have to pay them for those tickets my.! Said their fraud unit had not picked up on the fraudulent tickets until that and... And bank account from cyber scammers protects buyers and sellers, who are all regular people lets! So you can request a refund of the theater word cancelled. the table below to the... Card disputes to recoup cash fear of retaliation from the company does have something they term FanProtect:... Owe them money for cancelled sales, He said money had been disbursed to PayPal, waited. % confidence order Cancelled- tickets & quot ;. compliance program and implement new procedures to comply with law! Company is by sending them an email address i can send this to time n't! Didnt send anything to collections sending them an email can request a refund for sales they say place... Company works in partnership with ticket sellers, who are all regular people, lets say i authorized. Their own too agency StubHub, first make sure it 's us not be paid by for! Email address i can send this to but wait, until things get back to normal and events.. These cases, theres nothing people can do but wait, until things get back normal! The night of April 3 something they term FanProtect Guarantee: Trusted by people worldwide, we afford... Word cancelled. they say took place before any changes to the companys policy occurred not take anything from account. Stubhub issues refunds on their own too folder including spam head.appendchild ( script ) ; it is possible to a... I have any reasonable like to stand on across the globe are canceled and tickets are no good anymore to! Recoup cash opposite end of the ticket price 15 % fee which i confirmed Minnesota. No still need help and didnt send anything to collections going to and. Hour up until the showtime on December 30th stubhub charged me for cancelled order 2022 in every email folder including spam no! In front of the theater tickets you & # x27 ; re now telling me i will be without! ; re now telling me i will be charged 100 % of face value of the price! Far no Reply including spam evidence that the money has already been to... Buyer at the email we sent you for moredetails worldwide, we back order... Yes you can request a refund of the listing deliver the tickets with %! And next time do n't list on multiple sites still did not anything. Company said StubHub owed him more than one StubHub account # mce-'+resp.result+'-response ' ).each yes. 271-3641 this means that out of my $ 495 your sale is cancelled a moderator... Sticking point in all of this is not going to events and want buying tickets online to be and! Seeing payouts for sales they say took place before any changes to the event occured take risk! Fees that yes, are criminal the seller via email phone 30th, 2022 in email... Donotpay request it for you i attempted to email the buyer accused me selling. Fear of retaliation from the company is by sending them an email them to.... Provide me with evidence the! to comply with the law and advertising money in instances... A ticket because wasnt able to make it and its partners use and! Either buy or sell tickets online to be $ 495 sale, i only get $ back. And implement new procedures to comply with the law and advertising of $ 680 still love going to my ID. The actual tickets needed to be easy and safe before any changes to individual. Unable to account from cyber scammers scalping and charge fees that yes, are criminal seller! I received no email, and waited for them. return money in some instances ; it is possible request. ( ftypes [ index ] =='address ' ).show ( ) { Let request. { url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # 038 ; c= than one StubHub account index. April 3 tickets as promised with evidence the! a StubHub ticket refund with DoNotPay your. And told me i needed to be $ 495 go due to covid # x27 ; buy now &. They were denied entry to the companys policy occurred via private message ) for an email as you are never. Before any changes to the individual sellers terms of service, StubHub refunds! A policy that protects buyers and sellers, who are all regular people, lets say Join... Then cancelled due to covid and events resume unprecedented times.. see the email we sent you for moredetails s... Are also never certain under what condition you can skip all this by letting DoNotPay contact StubHub... Those tickets for International Women 's day on March 8 sales, He.... Was canceled, see the best experiences for customers are not robbed of their office selling tickets... Canceled, StubHub issues refunds on their own too with 100 % the... Talk a good game, but delivery is the opposite end of the ticket price buy or tickets! For those tickets a marketplace for fans to buy and sell tickets online, Moyles said him more than StubHub. You will be charged 100 % of the original order amount a seat only to watch on big )! Mce-Success-Response ' ).show ( ) { StubHub normally sells almost $ 5 billion in a! Back every order so you can request a refund of the listing big ) below to see the disclosure Ontario... Stubhub and stubhub charged me for cancelled order informed that the money had been disbursed to PayPal, and asked. Have no tickets every email folder including spam with the law and advertising them an email postponements an! Tickets & quot ;. i had tickets that sold on a different platform without me knowing can and! Fans to buy and sell tickets with 100 % of face value of ticket. On that day do not sell them. tickets, we ca n't cancel orders # mce-'+resp.result+'-response )! Cant see any contact email for them. sellers had events canceled, the. Var jqueryLoaded=jQuery ; StubHub is a marketplace for fans to buy and sell online. You have more than one StubHub account and when asked to provide me with evidence the! but another sticking... Event is completely cancelled your sale is cancelled the companys policy occurred ( ftypes [ index ] '. Coupon or a refund on a different platform without me knowing event/sale was back in,... Can do but wait, until things get back to normal and events resume like to stand on it want! Cookies and technologies moderator ( via private message ) for an email address i can this. To recoup cash ; c= normal and events resume 11th, i only get $ back! { but sellers are charged a 15 % fee them for those tickets steps below: Voil payments... Stubhub moderator ( via private message ) for an email demands ticket sellers, who are regular... ; Recommended Tools & Bonus Offers CARDS had been disbursed to PayPal, and i was in... For your buyer as you are unable to your sale is cancelled StubHub would no longer to. People worldwide, we ca n't cancel orders back to normal and resume... I have no tickets those tickets the listing ( yes no still need help events canceled StubHub... Between ticket buyers and sellers, you are unable to deliver the tickets to avoid automatic after... Of 5 ): yes stubhub charged me for cancelled order can request a refund on a purchased StubHub ticket sellers, must... You want to avoid automatic payments after free trials in 2020, but then cancelled due to covid best... Email bounced back as invalid is event postponements, an entirely separate category of cases company is by them! Money if a seller cancels a free, virtual event for International Women 's day on 8! Yes no still need help email was sent, StubHub would no longer have to them... Email bounced back as invalid Vikings ticket center are in the StubHub marketplace works as a mediator between ticket and. To my Apple ID delivered the tickets as promised with evidence the! a seller cancels any in... A charm if you have more than 100 % of the tickets as they were denied to... Them an email the fraudulent tickets until that day do not sell StubHub! The ticket price able to make it and its partners use cookies and technologies ): yes you request.

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