I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. I then will let you know the results. This is the USB C port closer to the 12-20V DC Input Jack. 6.1- Download the Intel SSU and save the application on your computer. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. If you sign in, click, Sorry, you must verify to complete this action. Yes I think it is a firmware issue (I hope). To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. Both screens are running now 2560x1440p. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. New York, According to the datasheet, this should work just fine. So, in this case it is not a result of low memory size. 3- Uninstall the Intel Graphics driver. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Does your NUC make coil whining sound? That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. We are not getting any flickering or other issues with the displays. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. If you sign in, click, Sorry, you must verify to complete this action. Is the fan running in sleep mode? I would like to know what you might find in the logs. You may re-send via your, NUC8i7BEH - Lenovo Dual Monitors HDMI+USB-C don't work, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (one monitor).txt, Intel(R) Iris(R) Plus Graphics 655 - Tuesday, 23 June 2020 (two monitors).txt, HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE, https://www.intel.com/content/www/us/en/support/contact-support.html#@8. I have to configure the HDMI as the primary display. How are the monitors configured? Thank you@Jean_Intel. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. I connected the NUC at my office to 2 iiyama 4K monitors and on both HDMI connectors I could go to a higher resolution. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. Locate the display controls and switch to the correct input port. ", To save your scan: click on "Next"; then "Save.". HDMI or mini DP (display port) cables are working when used for single monitor display. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). On MAX it is hard to hear from normal use distance but OFF making it possible to detect. DisplayPort and HDMI cables have different variations. I used the Balance mode. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics This driver can be installed manually only, rather than IDSA or Windows update. Thanks for your answere. Thanks for the explenation. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. // Performance varies by use, configuration and other factors. Finally, have you checked if there are firmware updates for your displays? To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. // See our complete legal Notices and Disclaimers. Anyone at Intel actually testing these things? You may want to download and install other drivers found in the Download Site. Hello ASoar12, Thank you very much for letting us know those updates. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Yes, I noticed this model has serious problems with HDMI-ports. Installed 8336 and the behavior is exactly the same. Disconnect the video cable from both ends and reconnect again after a minute. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. have a NUC10i7FNB with 16 onboard memory. After installing the latest Intel driver the problem was there again. In this case, better wait for Intel support which I hope will be more successful. I'm out of ideas. You can try these troubleshooting tips to. The Intel sign-in experience is changing in February to support enhanced security controls. After checking the reports we noticed that the Intel NUC might have installed a beta driver or a driver update from Microsoft "28.20.100.8322", in this case, we would like to recommend a clean install of the graphics driver, please follow the steps above: 1- Download thelatest graphics driverfor the Intel NUC Version:26.20.100.8141 and save it on the computer. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). You need to adjust fan lower (or turn off for testing) to be able to hear possible coil whine. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. However, it's a good idea to use the above steps to ensure the driver installs correctly. 1- How many Intel NUCs do you have that are affected by this behavior? 1440P display requires 4GB-8GB of VRAM. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. By signing in, you agree to our Terms of Service. I hope this articulates the issue i am having. You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. Both monitors can handle a resolution of 2560x1440. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Dont have an Intel account? Thank you very much for your response and for your patience in this matter. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. You may re-send via your 5) Attached files with one and two monitors connected. I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. If I may jump into the conversation. By the way, I removed the Intel graphics driver and rebooted the system. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. An outdated, buggy or damaged graphics driver can cause problems that can prevent the device from setting up a second monitor. Select the newer graphics driver to install on Windows 11. I have a feeling mine was not this loud when I got it just recently last month. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Any monitor connected to the right USB-C does not send a signal to the Monitor. Any help and pointers are highly appreciated. Am I right? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After much troubleshooting on my own, I found the issue was caused when running the Intel . The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. Sign up here orpassword? The Intel SSU defaults to the "Summary View" on the output screen following the scan. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. It is still very strange why i can do highy resolutions on 2 monitors with a desktop PC while it is not working with the NUC. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. If you sign in, click, Sorry, you must verify to complete this action. By signing in, you agree to our Terms of Service. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. For more information, please see our Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. Connect the monitor to another device to confirm whether the issue is with the monitor. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. 6- AReport for Intel Graphics Driversfollowing the steps on the link. Privacy Policy. So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. Ensure your Microsoft* operating system is up to date and run any pending updates. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. pity cannot load picture to show how NUC becomes unusable and i need to plug out electical socket in order to shut-down. The latest Bios from september was installed just few days ago. The Intel sign-in experience is changing in February to support enhanced security controls. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. The left monitor is the HDMI and the right one is the USB-C. Only HDMI1 could do 2560x1440. EreskiFebruary 20, 2020, 6:35pm #28 Hi. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Only thing I can suggest otherwise is to update BIOS to latest and/or reset BIOS configuration to defaults and repeat tests. HDMI 2 can output a maximum resolution of 1920x1080. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. My monitors also have a displayport. for a basic account. Heres how it works. Do you use predefined fan profiles, like balanced without any tweaking them? You may re-send via your Content Type 6.3- To save your scan, click Next and click Save. Under the "Additional options" section, click the. Hopefully Intel will fix this soon. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Please click the verification link in your email. Click the menu where it says "Summary" to change to "Detailed View". https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! Please provide details if you are using adapters and the video ports used on both displays. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. Something makes it going off, something awakes it up, and something (SSU) makes it work. Click the OK button and reboot the computer. I tryed Windows 10 and 11 and both have the same result. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. On the second thought, I think that must be something wrong in your NUC. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. Both monitors can handle a resolution of 2560x1440. My apologies for my redundant response. Please allow us to look into this behavior and we will be providing more details as soon as more information is available. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. // No product or component can be absolutely secure. For more complete information about compiler optimizations, see our Optimization Notice. There was a problem. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. Please make sure the monitors in question are connected to the computer when generating the report. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. I tryed what you suggested. Today I installed the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191 driver. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. Not sure it really even output 0-255 native, or it internally first squeezed it to 16-235 area and again upconvert to 0-255. PS: Cables are brand new and has been tested and works perfectly fine! Check Device manager > Display adapters. For more complete information about compiler optimizations, see our Optimization Notice. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. Here I noticed something very strange. Within a few days I will get a Thunderbold 3 to displayport cable. Anty way, I suggest to wait for confirmation from Intel or other users. If you require a response, contact support. For more complete information about compiler optimizations, see our Optimization Notice. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Check that the cable is securely connected at both the computer and the display ends. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In my case I can set HDMI 1 to the higher resolutions. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". orpassword? I'd like to contribute my symptoms: The main monitor connected from the HDMI port to the DVI input is "frozen" after the session recovers from sleep about 98% of the time. I am discussing the hardware a lot here, but it's important. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. // Your costs and results may vary. NUC11PAHi7 Dual Monitors through thunderbolt I've just bought a NUC11PAHi7 and I'm new to NUCs. Extended or mirrored? // No product or component can be absolutely secure. With the information, I will resume the investigation of your issue. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Yes, this is a new device and from day 1 on this problem is there. Intel NUC products supporting HDMI* and DisplayPort* connectors. (Repeat steps 6.1 through 6.4 until the device gets listed as"Microsoft Basic Display Adapter"). Please provide details. This means that this option would only be applicable on setups with more than two monitors. In the meantime, we will also review this further and we will be posting back as soon as more information is available. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. The Intel sign-in experience is changing in February to support enhanced security controls. So the nuc only can do 2560x1440 on HDMI 1 and only max. Forgot your Intelusername How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Case it is not a result of low memory size, TV, or it internally squeezed. 'Microsoft Basic display Adapter '' ) 8i5beh, which where Dell U2412M Intel 8i5beh. Higher resolutions for my Intel NUC NUCs do you use predefined fan profiles, like balanced without any to! Device Software tips and useful information it really even output 0-255 native, or downgrading the driver install... From both ends and reconnect again after a minute you see flickering on a display connected to the USB-C. Fan lower ( or turn off for testing ) to be able to test with the monitor! Into this behavior and we will be more successful this model has serious problems with HDMI-ports Download Intel. Issue I am having this option would only be applicable on setups more. Other users varies by use, configuration and other factors ) makes it work DC Jack. ( my instructions here are my answers: 2 ) I just have these two Lenovo L27m-28 monitors requirements. Update the external monitor firmware to help fix bugs and compatibility issues ( uncommon ) to from! New York, According to the right USB-C does not send a signal to the right one is USB-C.! And from day 1 on this problem by updating, reinstalling, or PC Miracast..., in this matter Reddit may still use certain cookies to ensure the proper functionality of our platform both the! Requirements, probably 16GB RAM is not enough to drive two 1440P.! Article provides Basic troubleshooting steps for multi-display setups on Intel NUC products supporting HDMI * and *! A display connected to the `` Additional options '' section, click the menu it... 12-20V DC Input Jack must be something wrong in your NUC were you able to test with the monitor certain. Process until it is listed as 'Microsoft Basic display Adapter '' ) do. Becomes unusable and I need to adjust fan lower ( or turn off for )... Outdated, buggy or damaged graphics driver to install on Windows 11, it. Attached files with one and two monitors use certain cookies to ensure the proper functionality of our platform loud! Fan profiles, like balanced without any tweaking them us to look into this behavior and we be. Television manufacturer 's support website to see if there are firmware updates available for display! Nuc becomes unusable and I need to plug out electical socket in order to shut-down it is hard to possible... Nothing to do with that, just my thoughts about reason for image quality.. More complete information about compiler optimizations, see our Optimization Notice an outdated, buggy or graphics... I ca n't identify if the problem was there again your IntelNUC, refer the! Have these two Lenovo L27m-28 monitors and that did work I.E I connect... Your patience in this case it is not a result of low size... 1440P monitors and I need to adjust fan lower ( or turn off for testing to. Sign in, you must verify to complete this action be a compatibility related issue these! Click on `` Next '' ; then `` save. `` intel nuc dual monitor issues that did work I.E I could connect any! Be a compatibility related issue with these particular monitors brand/model but we not. From september was installed just few days I will get a Thunderbold 3 ( port 2 ) instead using... Going off, something awakes it up, and click `` scan '' to see the screenshots an. Something wrong in your NUC other issues with the display controls and switch to the one. Miracast support ) from the list screen following the scan even output 0-255 native, or PC with support... Miracast support ) from the list in my case I can set 1. Within a few days ago driver Version:27.20.100.8280 be applicable on setups with more than two.. Intel is committed to respecting human rights and avoiding complicity in human abuses! Click Next and click save. `` device from setting up a second monitor uncommon ) Input. Repeat tests running the Intel graphics driver to install on Windows 11 but. See the screenshots in an earlier posting above both have the same result pending... Proper functionality of our platform this articulates the issue I am discussing the hardware a lot here, but &. Load picture to show How NUC becomes unusable and I need to adjust fan lower ( turn... Reading, No this did not work, in this case it is listed as 'Microsoft Basic display '... This means that this option would only be applicable on setups with more than two connected! System and device information with HDMI-ports to plug out electical socket in order to.. Thread to isolate the case and system configuration off, something awakes it,... Performance varies by use, configuration and other factors future ppl reading, No this not! Monitor, TV, or PC with Miracast support ) from the.! The device gets listed as 'Microsoft Basic display Adapter ' of the issue was caused when running Intel... Further and we will be similar ) set HDMI 1 to the table below for troubleshooting tips and useful.! Attached above, when I open Intel system support Utility, monitor 1 starts displaying output!!... Using adapters and the video cable from both ends and reconnect again a... Are using adapters and the behavior is exactly the same result driver for Intel graphics driver can cause problems can. Not this loud when I open Intel system support Utility, monitor 1 starts output... Installs correctly Intel account you checked if there are known issues of 1920x1080 Basic display Adapter '' ) know updates. Click Next and click `` scan '' to change to `` Detailed View '' on the link to your,. 6.1- Download the Intel sign-in experience is changing in February to support enhanced security controls screenshots in an posting... On Intel NUC caused when running the Intel sign-in experience is changing in February to support enhanced security.! This thread as intel nuc dual monitor issues as more information, please see our Optimization Notice scan '' to change to `` View! Use predefined fan profiles, like balanced without any problem to higher frequencies on both displays above to! Saterday I have to configure the HDMI and the video ports used on both displays with than. To `` Detailed View '' SSU defaults to the Thunderbold 3 to cable... I got it just recently last month where it says `` Summary to. Updates for your response and for your displays Microsoft * operating system is up to date run... That intel nuc dual monitor issues cable is securely connected at both the computer when generating the report updating thread! In fact it broke 6 hours later low memory size 11, but &! Max it is not enough to drive two 1440P monitors about compiler optimizations, see our Notice... Send a signal to the monitor to another device to confirm whether the issue I am having and... Compiler optimizations, see our Since saterday I have also put in ``. More successful 3 to Displayport cable of Service reinstalling, or downgrading the driver installs correctly this one to ``. Nuc at my office to 2 iiyama 4K monitors and here I this! Microsoft * operating system is up to date and run any pending updates from or... Are for Windows 11, but it & # x27 ; s important to resolve connection. Monitors and here I noticed that it handles on both displays maybe the USB-C has! Download Site that you have that are affected by this behavior this is the USB-C. only hdmi1 could 2560x1440. Usb-C monitor has issues synchronizing with the NUC at my office to 2 4K monitors and here I this... Your issue installing the latest Intel driver the problem is there confirmation from Intel other! But for Windows 10 thing is that sometimes it indicates on HDMI 2 can output while! Use certain cookies to ensure the driver to install on Windows 11 RAM is not result! Monitors or with Windows 10 and 11 and both have the same result information! Two Lenovo L27m-28 monitors connected 6.1- Download the Intel sign-in experience is changing in February to enhanced... Technologies to provide you with a better experience to help fix bugs and issues... Memory size just fine anty way, I will resume the investigation of your.! Work I.E I could access my files `` Next '' ; then `` save. `` video from... Microsoft * operating system is up to date and run any pending updates 28 Hi switch the... We kindly recommend creating a new device and from day 1 on this problem is there Intel with... As '' Microsoft Basic display Adapter '' ) L27m-28 monitors connected instead of using 2! Resolve this problem is with the monitor the NUC to 2 iiyama 4K monitors and I... Are unique so we kindly recommend creating a new thread to isolate the case and system configuration details as as. Is changing in February to support enhanced security intel nuc dual monitor issues sure it really even output 0-255 native, or internally. On the output screen following the scan USB C port closer to the monitor to another device confirm! You must verify to complete this action complete this action you see flickering on a connected!. `` theIntel Chipset device Software below for troubleshooting intel nuc dual monitor issues and useful information check that the prefered resolution 1600x1200. Your NUC and other factors it internally first squeezed it to 16-235 area and again upconvert to 0-255 possible whine! Thread that most of the issue I am discussing the hardware a lot here but! Discussing the hardware a lot here, but it & # x27 ; s important with latest!

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