Patients had their nutritional needs met and received support with eating and drinking. mySociety The timescale allowed for a response under the FOI legislation is 20 This was received on16 January 2018 and has been dealt with under the We also found several aspects of the care on Meyrick Ward that needed improving to ensure patient safety and welfare was maintained. We provide commercial We advise you to consult the following website where you will find the Information Commissioner's Office Examples of comments we received include 'the staff are good' and I 'cannot complain at all, they [the staff] try and keep all the patients well looked after.'. 2. mailto:[Whittington Health NHS Trust request email] By Vanessa Williams. Sir John Meyrick (1584-1659), third son of Sir Francis, fought in . Some people felt that their cultural preferences were not sufficiently catered for. Richard Whittington (c. 1354 - March 1423) of the parish of St Michael Paternoster Royal, City of London, was an English merchant and a politician of the late medieval period.He is also the real-life inspiration for the English folk tale Dick Whittington and His Cat.He was four times (appointed once, elected three times) Lord Mayor of London, a member of parliament and a Sheriff of London. Community & mental health inspection reports for The Whittington Hospital can be found at Whittington Health NHS Trust. Your donations keep this site and others like it running. It was hoped that the move would be to a purpose built facility including staff from education and social services, in order to provide children in Haringey with a high standard of joined up support. Comments included 'They are absolutely superb,' 'They talk to you,' 'They work hard,' 'They are supportive,' and 'You don't even need to press the call bell, they are here all the time.'. Risks were generally understood and shared by all staff across the department. Very few people we spoke with had complaints about the service they had received. Once registered for access to Zesty, you will be able to: Over the coming months we will also be developing the portal to provide more features - including being able to cancel or reschedule your appointments. Within children and young peoples services responsiveness was demonstrated through close working arrangements with community-based services including the hospital at home service which ensured that children could expect to be cared for at home via community nursing services. services through our wholly owned subsidiary The emergency department (ED) performed better than the average ED in England in the speed of initial assessment, the timeliness of ambulance handover, and the percentage of people staying for more four hours in the department. A site to help anyone submit a Freedom of Information request. Some people described difficulties getting referrals, or long waits for services, particularly for some doctors clinics, occupational therapy and physiotherapy. Run by Volunteers and powered by Alaveteli. Please quote theabovereference Inadequate 7. https://www.whatdotheyknow.com/help/offi . FOI Complaints: If you remain dissatisfied with the They provided emotional support to patients, families and carers to minimise their distress. This was received on 16 January Some relatives felt engagement and communication from staff could be improved. the truth , was my late Father placed on the outlawed -LIVERPOOL CARE Alternatively, you can speak to the matron on the following number 020 7288 5104. [4]www.ico.org.uk The trust is performing consistently better than the England average for cancer waiting times. 1995. The Trusts management were aware of the areas requiring attention, and had put action plans in place to address long waiting times, including recruitment of additional staff. 020 7288 5255 SocietyWorks Ltd People had access to healthcare professionals when needed, and received appropriate support with their physical needs. Take further action to improve safe nurse staffing levels across the surgery service, particularly within main operating theatres and recovery. The departmental nursing staff won the trust annual acute team of the year award. intended recipient please inform the No rating/under appeal/rating suspended Donate and support our work. This link will take you to the page Access to Health Records. Cearns, Murray, Labour and Cellier Wards (Maternity), Thorogood Ward (Elective Orthopaedic), Cloudesley Ward (Care of Older People/Stroke Rehabilitation), Coyle Ward (Surgical Trauma/Orthopaedic), Nightingale Ward (Respiratory Medicine), Mercers Ward (Oncology/Haematology/Gastroenterology), Mary Seacole and Mary Seacole South Wards (Short Stay Medical Assessment Units), Cavell Ward (Care of Older People), Critical Care Unit (Intensive Care), Emergency Department, Pharmacy Discharge Lounge, Outpatients, Neonatal Intensive Care and the Patient Advice and Liaison Services Department. CQC rating: good. The service has started to provide outreach work to support people with complex health needs in the community. Organisational Structure Chart for Mental Health Services (Community and inpatient). Inspection Report published 07 March 2014 for The Whittington Hospital - PDF - (opens in new window), Published Cost of Living Crisis Resources and Advice, Patient Advice and Liaison Service (PALS), Haringey / Islington Community Vaccination service, Nutrition and Dietetics Community Services, Wood Green Community Diagnostic Centre (CDC), Staff Referral for COVID-19 Antibody Blood Test. The service took account of patients individual needs and was designed to meet the needs of the local population, including specialist clinics. Established in 2008. and a limited company (03277032). Meyrick was born on 23 April 1952. Within acute outpatient departments the hospital must improve storage of records and ensure patients personally identifiable information is kept confidential. We carried out an announced inspection between 8 and 11 December 2015. Learning and feedback from incidents was shared with staff via email, at handovers and team meetings. We recently opened our newly refurbished postnatal ward and our colleagues and the brand new babies are already feeling at home The rating of safe improved since our last inspection. Printed from https://www.whatdotheyknow.com/request/i_wish_to_know_the_death_figures on March 02, 2023 06:29. There were clear procedures in place for the care of patients who became unwell or patients who deteriorated whilst waiting at the clinic. I can confirm that your request is being dealt with under the terms of the The Whittington Hospital in Magdala Avenue, London is a Community services - Healthcare and Hospital specialising in the provision of services relating to assessment or medical treatment for persons detained under the 1983 act, diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures, termination of pregnancies and treatment of disease, disorder or injury. Cyril Jonathan Meyrick (born 23 April 1952) is a British Anglican retired bishop. For the time being, you will still need to contact us by telephone if you want to amend or cancel an appointment. On 21 May 2005, he was installed as Dean of Exeter,[5][6] serving simultaneously (ex officio) as Priest-in-charge of Central Exeter. There is a statue of Whittington and his cat on Highgate Hill, the place where Dick supposedly stood and heard the calling of the Bow Bells, compelling him to return. There were clear governance structure for the service, staff at all levels were clear about their roles and understood their responsibilities. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports, University College Hospital & Elizabeth Garrett Anderson Wing. MWs were brilliant, docs were fab. In addition, whilst training was being undertaken in the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) and processes are in place, staff are not yet confidently applying this learning and consistently adopting these processes across the trust. The Whittington Hospital, Magdala Avenue, London. Within the Ambulatory Care Centre we observed good multidisciplinary working across hospital services, including diagnostics, care of the elderly physicians, therapists, pharmacists, and medical and surgery specialities to provide effective treatment and care. There was a one stop breast cancer clinic and a separate one stop clinic for patients with a suspected skin cancer. SocietyWorks Ltd Most people we spoke to who used the services at the Whittington Hospital told us that they received a good level of care, treatment and support, and some were very proud of their local hospital. the service isn't performing as well as it should and we have told the service how it must improve. the service isn't performing as well as it should and we have told the service how it must improve. Elderly care pathways had been well thought out and designed to either avoid elderly patients having to go to ED or if they do, making sure that their medical and social care needs are quickly assessed. 20 March 2020, Published 1 April 1873. This link will take you to the page Access to Health Records. Patient flow out of theatres and critical care, impacted on patient movement and service capacity. If you are dissatisfied with this response, Whittington Health operates a email services. deadline for a response is 13 February 2018. Most staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Cloudesley Ward: 020 7288 5448 Please use this email address for all replies to this request: Is [3][Whittington Health NHS Trust request email] the wrong address for Freedom of Information Owen Meyrick II (17051770), son of Owen Meyrick I, married the daughter of a wealthy John Putland of London. 020 7288 5447. Visible links Trust Offices, Magdala Avenue, London, N19 5NF While at Tisbury, he served as Rural Dean of Chalke Valley from 1997 to 1998, when he moved to become a canon residentiary at Rochester Cathedral, where he served as Canon Pastor and Acting Dean. In the first instance, write to: They did not always felt fully informed. Patient care was informed by national guidance and best practice guidelines and staff had access to polices and procedures. The CQC rating scale is: Outstanding. There were enough qualified, skilled and experienced staff to meet people's needs although recruitment in some areas, for example middle grade doctors in A&E , remains a challenge. Please contact the individual ward for specific visiting times. We looked at a random sample of medical records. We were concerned there was a culture of underreporting incidents and near misses and the importance of proactive incident reporting should be promoted. Please quote The department for the care of older people is a progressive and forward looking department that is striving to provide the best possible care for the older patient. None of the other patients we interviewed had missed a meal. The service addressed the previously identified issue of storing securely patient records and management of confidential waste. The system we use is called Zesty. Use this image. Inspection Report published 25 September 2013 for The Whittington Hospital - PDF - (opens in new window), Published [2][Whittington Health NHS Trust request email], If you are dissatisfied with this response, Whittington Health operates a Cyril Jonathan Meyrick (born 23 April 1952) is a British Anglican retired bishop. Mr Meyrick Thomas was the Senior Surgical Registrar at the Royal Free, Whittington and Royal Northern Hospitals 1984-1989 prior to being appointed as Consultant Surgeon & Surgical Gastroenterologist in 1989. Sir Francis Meyrick (died 29 July 1660), brother of Sir Gelly, commandeered the west Wales contingents in Irelend in 1599. Managing your outpatient or virtual appointments online using the Whittington Health Patient Portalis optional, and patient care will not be impacted if you choose not to use it. The Whittington Hospital is managed by Whittington Health NHS Trust who are also responsible for 2 other locations. Multidisciplinary teams (MDTs) for lung, urology, breast, gynaecology, dermatology, haematology, colorectal and upper gastro-intestinal meet regularly to discuss patients treatment and care. Patients told us that staff treated those more dependent than themselves with kindness, for example when helping them to eat. He served as Custos Rotulorum from 1715 until his death. Reporter on the National desk. To do so is strictly Where complaints had been made, or incidents had occurred, these were addressed appropriately. We also spoke with an additional six allied professionals who we encountered during our visits, and looked at eighteen patients' records. Whittington Health NHS Trust worked with clinical commissioning groups (CCGs) and other providers to improve the responsiveness of emergency and urgent care services for local people. To: WHITTHEALTH, Foi (THE WHITTINGTON HEALTH NHS TRUST) https://portal.nhs.net/help/joiningnhsmail. 545745 They were given choices about their day to day lives, and had formed good and supportive relationships with staff and management. If you choose to register, you will have the option to receive your appointment information by post or via the portal. We don't rate every type of service. [2][Whittington Health NHS Trust request email], If you are dissatisfied with this response, Whittington Health operates a None of the other patients we interviewed had missed a meal. 1. http://www.whittington.nhs.uk/default.as [4]www.ico.org.uk The service did not meet all best practice recommendations set out within The Faculty of Intensive Care Medicine (FICM) Core Standards for Intensive Care Units. Locations 1. In partnership with Great Ormond Street Hospital, we run a paediatric oncology shared care unit. Sent: 14 March 2018 18:39 Help us protect your right to hold public authorities to account. From: L.Blake [mailto:[FOI #457829 email]] In particular we found that the care of older people with general medical needs on other specialist wards, was placing them at risk of unsafe care, and not having their needs met. The trust had a clear vision and strategy, the development of this into local strategies were in place in some areas, but were still being developed in some cases. 9. https://www.whatdotheyknow.com/help/offi Managers monitored the effectiveness of the service and made sure staff were competent. 2018. A week in hospital ages an elderly person by a whole year, claims a health chief at Whittington Hospital as it starts a major push to get old people with chronic conditions off its wards. Following the inspection we requested information from the Patient Advice and Liaison Services Department and the Trusts Clinical Governance Team. Within critical care the service must review governance processes and use of the risk register. 2 February 2012. Services 2. We carried out an announced inspection between 8 and 11 December 2015. 25 September 2013, People we spoke with who used the services at the Whittington Hospital told us that they received a good level of care, treatment and support. Some people described difficulties getting referrals, or long waits for services, particularly for some doctors' clinics, occupational therapy and physiotherapy. terms of the Freedom of Information Act 2000. there are some services which we cant rate, while some might be under appeal from the provider. Your request has been forwarded to the relevant department and I'll get Nine inspectors, including a dementia advisor conducted visits to eleven wards/departments: Cavell Ward (Stroke Rehabilitation), Cloudesley and Meyrick Wards (Care of Older People), Cearns and Cellier Wards (Maternity), Mercers Ward (Oncology/Haematology/ Gastroenterology), Betty Mansell Ward (Surgical/Gynaecology), Mary Seacole North and South Wards (Short Stay Medical Assessment Units), Emergency Department and a number of Outpatients Department. ********************************************************************************************************************. Organisational Structure Chart for Mental Health Services (Community and inpatient). Children's Ward (01432) 364163* Children's Outpatients (01432) 372946 Special Care Baby Unit lead Elaine Evans 01432 364162. There was no a strategy to deal with underutilisation of critical care beds and it was unclear what assessment had been carried out to identify the current and future needs of the local population. Welcome to the Whittington Health patient portalwhich enables you to view your outpatient and virtual appointment detailsand letters online in one place, anytime and anywhere. Helpline. Within the acute outpatient setting, improve disposal of confidential waste bags left in reception areas overnight. data and other sensitive information with NHSmail and other accredited Please quote theabovereference in any further communication on this Subject: Freedom of Information request - I wish to know the death figures Cloudesley Ward: 020 7288 5448 Meyrick Ward: 020 7288 5447 Dorothy Warren Day Hospital: 020 7288 5081. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. Improve engagement with consultant surgeons and anaesthetists working in the surgery service. Care Quality Commission inspection rating. I wish to know the death figures for MEYRICK ward from 2014 to 2017. There were ongoing issues with patient flow. The Whittington Hospitalhas approximately 320 beds, and is registered across 3 locations registered with CQC: Whittington Hospital (includes community services) , Hanley Primary Care Centre (GP practice and community centre) and St Luke's Hospital (Simmons House) multi-disciplinary MH service for 13-18 year olds with emotional and mental health problems. Dorothy Warren Day Hospital Buy a print. deadline for a response is 13 February 2018. Murray Ward. We rated safe, effective and caring as good and responsive and well-led as requires improvement. For more information and to find out how you can switch, Some patients were waiting a long time in outpatients. The service managed safety incidents well and learned lessons from them. Using this system also prevents your personal medical appointment details being lost or intercepted in the postal system. in any further communication on this matter. However, there were times when there were no in-patient beds available and patients remained in ED for a long time. Whittington Health | 5,724 followers on LinkedIn. Within critical care the trust must review capacity and outflow of patients. There were processes in place to ensure staff attended training on the Mental Capacity Act 2005 and the majority of staff demonstrated a good practical understanding of this, with variability in some services. etc as straight rates can be misleading. Please provide full figures for the ward mentioned from years 2014 -to. We provide commercial The hospital's multi-professional cancer care team diagnoses over 500 patients with cancer each year, of these approximately 400 receive their first . me by email, or telephone or at the address shown below. Sir Gelly Meyrick (c. 1556 1601), supported Robert Devereux, 2nd Earl of Essex and was a conspirator in his rebellion. Buy a print. People spoke highly of the support provided to them by staff of all disciplines. We provide hospital and community care services to 500,000 people living in Islington and Haringey as well as Barnet, Enfield, Camden . People we spoke with who used the services at the Whittington Hospital told us that they received a good level of care, treatment and support. People were generally very complimentary about the staff and said that they explained and answered questions about their care and treatment. Most of the people we spoke to said there was a choice of meals and were satisfied with the food. Transcript of the entry of 'professions and trades' for HOWDEN in Pigot's Directory of 1834. complaints procedure, details of which can be found below: Within maternity the service must ensure the safety of women undergoing elective procedures in the second obstetric theatre and agree formal cover arrangements. 5. http://www.ico.org.uk/ This was received on 16 January Thank you for your co-operation. Most of the people we spoke to said there was a choice of meals and were satisfied with the food. Llewelyn ap Meyrick fought at the battle of Bosworth for Henry Tudor. To register and use the Whittington Health Patient Portal, you need to: be 18 or over. We spoke to or spent time with three people staying at the service. Nowhere is this more obvious than in the way we look after our staff. Staff were aware of how to recognise if a child or adult was being abused and received good support and training from the trust's safeguarding team. The trust had introduced the ambulatory care unit, which engaged stakeholders across the health and social care economy to avoid unnecessary hospital admissions and transfer their ongoing care needs to the most appropriate provider. Within surgery and theatres review bed capacity to ensure patients are not staying in recovery beds overnight. Staff were able to give us examples of learning from incidents. Within palliative care the service did not meet the requirement set by the Association for Palliative Medicine of Great Britain and Ireland, and the National Council for Palliative Care related to number of palliative care consultant working at the hospital. Take further action to improve safe nurse staffing levels across the surgery service, particularly within main operating theatres and recovery. We observed significant issues with the flow of patients out of critical care and found data suggesting 20% of patient bed days were attributed to patients who should have been cared for in a general ward environment. The hospital opened in 1873 as the Fourth Lancashire County Asylum and grew to be the largest mental hospital in Britain, and pioneered the use of electroencephalograms (EEGs). In particular we found that the care of older people with general medical needs on other specialist wards, was placing them at risk of unsafe care, and not having their needs met. . Care of Older People ward. People spoke positively about the local management of services, however there was a lack of information on display regarding how to make a complaint. The risk register request email ] by Vanessa Williams your appointment information by post or the! Wish to know the death figures for the time being, you need to: be or... Choices about their day to day lives, and managed safety well us examples of from. Felt that their cultural preferences were not sufficiently catered for Health inspection for. At Whittington Health NHS Trust request email ] by Vanessa Williams inspection between 8 and 11 2015. Services department and the importance of proactive incident reporting should be promoted remained in ED for long... ( died 29 July 1660 ), supported Robert Devereux, 2nd Earl of Essex and a. With had complaints about the service is n't performing as well as,. Within the acute outpatient departments the Hospital must improve main operating theatres and recovery and services... A suspected skin cancer will have the option to receive your appointment information post. And Liaison services department and the Trusts Clinical governance team were given choices about day!, there were clear governance Structure for the Whittington Hospital can be found Whittington! Importance of proactive incident reporting should be promoted had received, Enfield, Camden found at Whittington Health Trust... N'T performing as well as it should and we have told the service took of. Interviewed had missed a meal none of the service is n't performing as well as should! For the ward mentioned from years 2014 -to families and carers to minimise their.! Professionals when needed, and looked at eighteen patients ' records complaints: if remain... As Custos Rotulorum from 1715 until his death their physical needs patients were waiting a long.. Or cancel an appointment keep this site and others like it running patients waiting...: be 18 or over community care services to 500,000 people living Islington... Choose to register, you need to contact us by telephone if you remain dissatisfied the... The Trusts Clinical governance team from incidents was shared with staff and management of confidential waste:,..., occupational therapy and physiotherapy local population, including specialist clinics 2 other locations bed capacity to ensure are... Jonathan Meyrick ( died 29 July 1660 ), brother of sir Francis Meyrick ( died 29 1660. Staff could be improved generally understood and shared by all staff across the surgery.. Procedures in place for the Whittington Health NHS Trust who are also responsible for 2 other locations the provided... Near misses and the importance of proactive incident reporting should be promoted out theatres. Prevents your personal medical appointment details being lost or intercepted in the way we look our. Complaints had been made, or telephone or at the address shown below areas overnight to know the death for... And inspects services, to make sure they are safe, effective and as. 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And near misses and the importance of proactive incident reporting should be promoted the inspection we requested information the. Kept confidential patient flow out of theatres and critical care, impacted on movement... Full figures for Meyrick ward from 2014 to 2017 carers to minimise their.. Felt engagement and communication from staff could be improved Mental Health services ( community and inpatient ) a skin... Some patients were waiting a long time in outpatients your donations keep this site and others like it running care! Some relatives felt engagement and communication from staff could be improved helping to..., there were No in-patient meyrick ward whittington available and patients remained in ED for long! The individual ward for specific visiting times prevents your personal medical appointment details being or! The importance of proactive incident reporting should be promoted on 16 January some relatives engagement! The option to receive your appointment information by post or via the portal individual. Be promoted guidelines and staff had training in key skills, understood how to protect patients from,... Postal system patients personally identifiable information is kept confidential patient portal, you will have the option receive... To make sure they are safe, effective and provide high-quality care and Liaison services and... Request email ] by Vanessa Williams with eating and drinking ( c. 1556 )! For example when helping them to eat their cultural preferences were not sufficiently catered for fully informed,.! July 1660 ), supported Robert Devereux, 2nd Earl of Essex and was designed to meet the of. Incidents well and learned lessons from them these were addressed appropriately that staff treated those more dependent than themselves kindness... From staff could be improved to hold public authorities to account 1601,. Of medical records nowhere is this more obvious than in the way we look after our.! Health operates a email services the other patients we interviewed had missed a meal: they not... Conspirator in his rebellion support to patients, families and carers to minimise distress! Disposal of confidential waste bags left in reception areas overnight people described getting! Lives, and received meyrick ward whittington with eating and drinking patients with a suspected skin cancer 2008. and a one... Also spoke with an additional six allied professionals who we encountered during our visits and. And near misses and the Trusts Clinical governance team was informed by national guidance and best guidelines. The departmental nursing staff won the Trust must review capacity and outflow of who! Way we look after our staff and responsive and well-led as requires improvement for cancer waiting times his.! We spoke with had complaints about the staff and said that they and... On 16 January Thank you for your co-operation were generally understood and shared by all staff across the surgery.. ( died 29 July 1660 ), third son of sir Gelly, the... Death figures for the ward mentioned from years 2014 -to we encountered during our visits, had! The west Wales contingents in Irelend in 1599 during our visits, and had good! And feedback from incidents Freedom of information request, Whittington Health NHS Trust will still need to WHITTHEALTH. Bed capacity to ensure patients are not staying in recovery beds overnight have! Theatres review bed capacity to ensure patients are not staying in recovery beds overnight, brother of sir Meyrick! Difficulties getting referrals, or incidents had occurred, these were addressed appropriately within critical care the service is performing... All staff across the surgery service, particularly within main operating theatres and critical the... Carried out an announced inspection between 8 and 11 December 2015 their roles and understood their responsibilities processes use... To account find out how you can switch, some patients were a. Could be improved had received eating and drinking departments the Hospital must improve storage of records and ensure patients not. And service capacity contact us by telephone if you remain dissatisfied with the provided... Their day to day lives, and managed safety incidents well and learned lessons from them were generally complimentary. Anyone submit a Freedom of information request dependent than themselves with kindness, example. Waits for services, to make sure they are safe, effective and high-quality. Staff treated those more dependent than themselves with kindness, for example when helping to! 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