UU. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to Fitbit. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Please refresh the page and try again. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. If you prefer calling, call their support number at (877) 623-4997. Get your first month foronly $1 with code: SAVESign Up Now. This article has been viewed 168,910 times. If it doesnt work, Fitbit normally replaces it. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . This plan increases the warranty period from 1 year to 2 years and covers accidental damage. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). It could fail at any time. Phones must be fully functional and without damage to be eligible for coverage. A new band will have the same problem. You can remove them yourself. The returnauthorisation number must be included along with your returned product. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Which Fitbit you own and how you use it. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. Use the arrows to choose products to compare. See the seller's listing for full details . Lets fix it! Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. Many credit cards offer extended warranties on these types of products. That should take you to the Fitbit Support page for Australia. Only send in the part of the device thats causing problems. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. My fitbit screen went blank. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. My husband bought me the Fitbit Sense for Valentines Day. For service or issues related to those products, please contact the manufacturer. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. How to contact Fitbit customer support about problems and warranty info. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Charlene. Special Features:- Full Glue Edge to Edge Full Screen Coverage. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. All Fitbit's come with a one-year limited warranty directly from the company itself. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. AKKO insurance is cheaper compared to competitors and more friendly. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Only a tiny amount of water and toothpaste. Proceed to remove item from shopping cart. If it still doesn't work, please contact customer support or try again later. contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Take a look at how we compare. As low as $1.11 per month with an annual plan Purchase. Cancel Anytime for a Refund! Ver ms detalles. It works, but I cannot see anything on screen or reset. Looking for Fitbit's return policy? It does not offer extended warranties on its products. The model indicates alot to a technician, like functions, operating system, age, etc. I just took massive scratches out of my phone with diamond compound off amazon. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Instead, your replacement is covered by your original Fitbits warranty. I had so many scratches on my last Fitbit and it worked great for over 3 years. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. That's a valid question. Good luck and keep us posted. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Hi. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. It's moved! Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics The warranty includes the device and wristband. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. wikiHow is where trusted research and expert knowledge come together. Proceed to remove item from shopping cart. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now By using our site, you agree to our. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. I asked them to note this on my case number. Fitbit offers a limited product warranty. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). Try Tom's or Crest. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Read on for all you need to know regarding the Fitbit warranty and how to insure your device outside its coverage. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Include your email address to get a message when this question is answered. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. The claims are honored quickly after verifying all the information, giving you extra convenience. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Request a return authorization within 45 days of your shipment date. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. You can get back to your regular exercise in no time. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Just wanted to get an idea before I go purchase another one. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. If you received yours as a gift, the warranty belongs to the buyer, not you. Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . It can be disheartening when a Fitbit device you use daily suddenly fails. Description. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. I have a FitBit Charge 4 special purchased 7/19/20. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. 2.5D rounded edge glass for comfort on the fingers and hand. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. . I would like to ask if fitbit offers an international warranty. Let me know if you have any questions present. How do I turn off and shut down my Fitbit? Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). See this article for more information Dropped your Fitbit in water or want to swim or shower with it? It has passed our 26 stage testing process with no issues! [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. How do I get it replaced under warranty? Choose the Warranty on a Purchased Item option. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Shipping and handling charges may apply except where prohibited by applicable law. Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Could you please give me a contact customer service for Ireland? If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Fitbit warranty. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. If you don't follow our item condition policy for returns item condition policy . Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. Additionally, it is Anti Scratch Film and has Oleophobic Coating. . Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Buy Risk Free! If you smash the screen or the battery . EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (You can find the earlier version(s) in ourarchive.). Secondly, Fitbit does not issue any device exchanges. If you kept the invoice included with the shipment, you might also find the serial number listed there. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. You should have proof of purchase. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Depending on where you are located, your Fitbit may or may not be covered under its warranty. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Sorry to hear about your Fitbit Charge 4 not locking with the band. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Shop Now It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. covers one phone and 25 other household electronics, all for $15 a month. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. Include 2 pcs tempered glass screen protectors To create this article, volunteer authors worked to edit and improve it over time. Use Discount Code: NOFEE at Checkout for FREE Activation! Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . $3.89. We recommend you use their live chat featureits the easiest and most direct way to reach them. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. Add your phone + ANY 25 items you own and get protection against damage and theft! Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! Add a copy of your original purchase receipt to your shipment. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Were very sorry to hear about the problems with your Fitbits screen. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Shipping and handling charges may apply except where prohibited by applicable law. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. At the Fitbit repair shop near me, which mine is a Best Buy, the first thing they look at is the model number. We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Neither does it manufacture replacement parts. Ask them for your serial number and confirm the email associated with your Fitbit account. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. Lets fix it! Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Check your records for the manufacturer and contact their support team. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. See our, To obtain warranty service, you must have a return authorization. If you scratch your screen, Fitbit is not obligated to replace the device for you. Look for your serial number there, usually 12 characters containing numbers and letters. Got a new or replacement Fitbit? Fitbit offers a limited product warranty. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. You have entered an incorrect email address! If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Compare & save up to 40% with Securranty. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. My husband gave mine to me for 2019 Christmas so its less than 2 years old and its completely dead Ive tried all troubleshooting and everything I can find on Fitbit nothings working. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Thanks for signing up! The Fitbit Versa 3, is more than just an update to the Versa 2. Free shipping for many products! Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Stay tuned for future updates. Sadly, we cannot directly help you since our site is not part of Fitbit. You can only purchase one membership at a time. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. When you purchase through links on our site, we may earn an affiliate commission. Something went wrong. Sorry to hear that your Versa 2s screen took in moisture. Insuring your product with AKKO is so much more than protection. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Another reason to use this warranty would be if your screen's display has become dull or not as bright. A quick online search reveals several desperate people. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. To request a return authorisation, please contact Customer Servicehere. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). The activation date is the day you set up your device.

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